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ben-butler-hotma
Level 1
posted
‎May 29, 2024 10:34 AM
last updated ‎May 28, 2024 5:34 PM

Why doesn’t anyone from QB’s call me back as requested? You are about to lose a customer to Xero

 
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3 Comments 3
Katie B
Moderator
Moderator
‎May 30, 2024 11:49 AM

Why doesn’t anyone from QB’s call me back as requested? You are about to lose a customer to Xero

Hey Ben!
So sorry to hear you're waiting to hear back from the team. Can you let me know whether you called 1800 917 771 and left a message or used our 'contact us' page to request a callback? Then I can try and see where your request has gone and nudge the right person to give you a call. 

 

Katie

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IntuitSheila
Level 8
‎May 30, 2024 12:15 PM

Why doesn’t anyone from QB’s call me back as requested? You are about to lose a customer to Xero

Hi Ben,

 

We understand how frustrating this must be and we appreciate you reaching out. Your experience is important to us and we would love the opportunity to take a look into this for you. So that we may better assist you, please reach out through a private message on Facebook or contact support through the Help icon in QuickBooks Online.
 

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Katie B
Moderator
Moderator
‎May 30, 2024 12:53 PM

Why doesn’t anyone from QB’s call me back as requested? You are about to lose a customer to Xero

Hi again Ben

I've found the details of your request and it looks like the team have left you a couple of voicemails. I've asked the team to try calling you again so hopefully you'll connect with the team soon. Or you can use the other contact options as Sheila has suggested. 

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