Hi kezza22,
When your QuickBooks Online (QBO) account resets to the very beginning with no history of invoices, services, or clients, it usually comes down to a few common reasons. Let me walk you through them.
First, you might be logged into the wrong company file or account. If you have multiple QBO subscriptions or company files under the same login, it’s easy to accidentally open a different one maybe a new or test file.
To check, just click the Gear icon, select Subscriptions and billing, and make sure you’re in the right, active account you’ve been using.
Another reason could be that a new subscription was started and the old one was canceled. If someone on your team canceled the previous subscription and then set up a brand-new one (instead of reactivating the old one), it’ll start fresh with no past data. Keep in mind, QuickBooks usually deletes data from canceled accounts after a year.
Lastly, it’s possible your company data was purged. QuickBooks lets users delete all company data to start over completely. This wipes out all transaction history, like invoices, payments, expenses, and all lists, like clients and products. But this option is only available for accounts less than 60 or 90 days old (depending on your subscription and region) and requires specific permissions from an admin.
If you want to check whether someone purged the data, take a look at the Audit Log. It keeps track of major changes, including user logins, deletions, and admin actions like purging files.
If you have any questions or need more help with QuickBooks, feel free to reach out here anytime. We’re here to help!
