Why won't QuickBooks recognise or accept the Temu invoices when I forward them to QuickBooks?

I appreciate the effort and understand how frustrating it is when invoices don’t import correctly, contact197. I can help you get QuickBooks to accept those TEMU receipts.

QuickBooks Online will recognise or accept TEMU invoices only after the personal email address you’re using to forward receipts has been added and invited from within your QuickBooks account with a Standard access role. That invitation links and authorizes that external email so QuickBooks can accept forwarded receipts.

If you haven't added your external email, here's how:

1. Open your QuickBooks account and click the Gear icon settings.
2. Select Manage users.
3. On the Manage users page, click Add user.
4. On the Add user page, enter the personal information and choose the Assign roles section.
5. Click Send invite.

When you receive the invitation in your personal email, open it and click on Accept Invite. Then, follow the on-screen prompts. A verification code will be sent to your personal email during this process. Enter that code to complete the approval. Once this is finished, your email address will be authorized and ready to forward receipts to QuickBooks.

Make sure to create a custom email address with @qbodocs.com at the end in the Manage forwarding email section. Also, the attachments are in the required file formats, and each file size is between 46 KB and 20 MB. For more detailed information, you can refer to this article: Email receipts and bills.

If you have other concerns, you can reply below. We're here to help you.

You have completely misunderstood my issue and missed the mark. This is not an issue with my email being configured as an approved address. 

To clarify: 

• The initial email is working: The auto-forwarder successfully delivers the Temu invoice to my QuickBooks email address. It works for all my invoices except the Temu ones. 
• The invoice does contain the data: All of the information such as items, prices, total are present in the original Temu email body and subsequently within the PDF attachment that I include as well.
• The issue occurs after delivery: The problem happens inside the QuickBooks system during its conversion/import process. The email looks perfectly fine within my browser and on the PDF document 

This instead seems to indicate that QuickBooks itself is failing to read the raw email and extract key data points (vendor name, date, item, price, total) into the correct fields. The only field it seems to recognise is the $5.00 credit for delay and it incorrectly maps that to the invoice total. Everything else it strips. 

It seems that the backend parser is failing to correctly interpret the structure of the Temu invoice format. I have no issues with any other emails, just Temu. The fact that it won't even recognise the PDF is frustrating in itself. 

I appreciate you clarifying the issue you are facing with forwarding your Temu invoices to QuickBooks Online (QBO), contact197.
 

I recommend reaching out to our Live Support team so they can thoroughly investigate the issue and determine why QuickBooks is unable to properly recognize and process your Temu invoices. They can also provide you with detailed guidance on the next steps to resolve this issue and ensure your invoices are processed correctly moving forward. 

Here’s how:
 

1. Go to the Help icon, then Search tab.
2. Enter a keyword in the search field and click Contact Us.
3. Choose chat with us or Have us call you.
    

Please check out their operation hours to determine their availability.

Keep us posted if you have additional concerns or questions.