cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here
1231 4586 7812 819
Level 1

Refunded a customer it showed up on the bank details then within a few minutes they reversed it as it was a invalid number so how do I change that on the invoice

she overpaid by $322.00 and I refunded her the money but then it cam back as invalid number so when i went to the bank onluine it match the refund and now where do I put the reversal . Because no I have to refund her the money again
1 Comment 1
IntuitSheila
Level 8

Refunded a customer it showed up on the bank details then within a few minutes they reversed it as it was a invalid number so how do I change that on the invoice

Hello there,

 

You can allocate the refund amount shown in the for review tab using the Accounts Receivable. Then, create an expense transaction to record the refund amount to the customer. Here's how:

 

Create an expense transaction:

 

  1. Click on the + New button.
  2. Click on Expense.
  3. Fill out the Payee, Payment account.
  4. In the Category detail select Accounts Receivable.
  5. Enter the amount and other details like GST.
  6. Click on Save and close.

Then, go to the For review page and allocate the returned refund to the Account receivable account to math them to the expense.

 

Also, you can check this article to learn more about how to Record a customer refund in QuickBooks Online.

 

Feel free to drop a comment below if you need more help. I'll be around to help you.