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Hello there,
You can allocate the refund amount shown in the for review tab using the Accounts Receivable. Then, create an expense transaction to record the refund amount to the customer. Here's how:
Create an expense transaction:
Then, go to the For review page and allocate the returned refund to the Account receivable account to math them to the expense.
Also, you can check this article to learn more about how to Record a customer refund in QuickBooks Online.
Feel free to drop a comment below if you need more help. I'll be around to help you.
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