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Level 1

Reverse one invoice of 10 in a transaction

I received payments on 10 invoices from the same vendor. One of the invoices that was marked as paid was $100 more than it should have been. If I go to one specific invoice to REVERSE payment, will it also reverse the other 9 invoices processed during the same entry?

5 Comments
QuickBooks Team

Reverse one invoice of 10 in a transaction

You've come to right place, @kmackabsolute.

 

I have some information about reversing an invoice payment. Deleting the payment linked from an invoice won't affect your other invoices. That said, you can reverse your one invoice, then assign the credit to the other invoice.

 

To unlink:

  1. Go to Sales from the left menu.
  2. Select Invoices, and tick the invoice in question then Edit invoice.
  3. Under Payment Status, click the 1 payment link and click on the Date hyperlink.
  4. In the Receive Payment page, unchecked the invoice.
  5. Click Save and close.

 

For details, you can check out this guide: Void or refund transactions in QuickBooks Payments.

 

If you need help with other tasks in QBO, you can browse for specific topics here and look for responses that fit your concern.

 

Let me know if you still have questions or concerns. I'll be around for you. Take care and have a great day ahead.

Level 1

Reverse one invoice of 10 in a transaction

So when I select the one invoice, then click on the payment date, the screen shows ALL of the 10 invoices that were paid during this one 'receive payment' transaction.  If I hit MORE then Delete, will it delete receiving all 10 or just the one invoice?  (All invoices appear with a check mark)

 

THanks

 

QuickBooks Team

Reverse one invoice of 10 in a transaction

Let me share additional information, @kmackabsolute.

 

You can open the group payments and uncheck the specific invoice that has incorrect recorded payments. By doing so, the invoice will automatically mark as unpaid. Then, you can record and apply the exact payments for it. I can guide you in doing so.

  1. Open the recorded grouped invoice payments.
  2. From the list of invoices, locate the invoice that incorrect payment amount.
  3. Remove the check mark from the tick box.
  4. Click Save and Close.

The other way is to enter the specific amount that you want to apply to the invoice. You can refer to the screenshot below: 

 

Always feel free to leave a comment below if you have other questions or concerns about managing your customer's payments. I'm always here to help.

Level 1

Reverse one invoice of 10 in a transaction

Thank you.  I did the 'unchecking' of the specific invoice, but the original total amount paid still shows under

Accounting, Bank Register.  The original amount I received still appears.  The total didn't change once I removed the invoice from the original 10 being received as paid invoices.  I would think the total amount I originally received (the total of the 10) would now decrease in the bank register?  I'm new with this so I apologize.  I took the steps, unchecked the one specific invoice, and clicked save.  But the total originally received as payment hasn't changed (in the bank register).

QuickBooks Team

Reverse one invoice of 10 in a transaction

I'm here to join and share some learning why the amount on your register didn't change, kmackabsolute.

 

Your register will still show the original amount since there's only one payment made for 10 entries. And, once you remove one invoice from the payment, QuickBooks considers it as a credit or overpayment.

 

You need to delete the payment and only record 9 invoices. Doing this will help ensure you have accurate record on your register. Simply click More, then choose Delete.
delete the invoice payment.PNG

 

I've added these links to help manage your accounts receivables:

 

Stay in touch with me if you need anything else with QuickBooks. I'm always around to help you.