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kmsbservices-out
Level 1
posted
‎November 11, 2022 12:15 AM
last updated ‎November 10, 2022 5:15 AM

Sending invoices is suddenly not working. Is anyone else having this problem?

When I raise an invoice and attempt to send it, I am receiving an error message saying that the delivery has failed, that the recipient's email address can't be reached.
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1 Comment 1
LollyNino_C
QuickBooks Team
QuickBooks Team
‎November 11, 2022 02:30 AM

Sending invoices is suddenly not working. Is anyone else having this problem?

Hello there, @kmsbservices-out. 

 

Welcome to QuickBooks Community and thank you for choosing QuickBooks Online as your accounting program. Let's perform some troubleshooting steps to ensure that your orders or invoices are being delivered to a particular customer.

 

There are times customers didn't receive your invoices, sales receipts, estimates, statements, or reports via email due to some reasons. To start fixing this issue, you'll have to reset your email address if you newly imported data into a QuickBooks Online company.

 

Here's how:

 

  1. Click the Gear icon ⚙.
  2. Under Your Company, choose Account and settings.
  3. Go to the Company tab and select the edit icon in the Contact info section.
  4. Review each email address and make changes as necessary.
  5. Click Save and Done.

 

If the issue persists, the alternative ways are listed below.

 

  • Save invoices as a PDF and send them via email through your business or other email address.
  • Send a customer the link to their invoice through SMS or messenger service. Simply click Save and share the link, then select Copy link, and paste it to your SMS.
  • Save the invoice as a PDF, print it, and send the invoice via email.
  • You can save your document as a PDF, print it, and send your customer their forms via mail. 

 

If you have a Gmail or G-suite email account, you can use the Send with Gmail feature to send QBO forms from your own address: Use your Gmail address to send invoices in QuickBooks Online. 

 

You can also use this article to resolve any issues with undelivered sales entries: 3 solutions for you when customers aren't receiving your emails. We also compiled a list of articles to assist customers in managing their company's income and dealing with customer-related issues. 

 

You can contact our QuickBooks Live Team and report this issue. That way, they can include it in the current investigation.

 

I appreciate your patience as we work through this. Let me know in the comments section below if you require any additional assistance with sending invoices or if you have any other QuickBooks concerns. I'd be right there to help you. 

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