We need to have replies to invoice reminders come back to accounts rather than sales. Can this be done? Sales is the primary email on all outgoing forms.

Yes, we can do that by navigating to the QuickBooks settings to modify the email address where you want to receive customer replies, Vergann.

To clarify, when you mentioned "having replies to invoice reminders come back to accounts," did you mean that you would like to change the reply-to email address for customer responses to invoice reminders? If so, you can easily update this by following these steps:

1. Go to the Gear icon and select Account and Settings.
2. Click on the Company tab.
3. In the Contact Info section, enter the Customer-facing email or check the Same as company email box for a matching email.
   
   
    
4. Save your changes and click Done.

This update will ensure that any replies to invoice reminders are directed to the email address you specify, allowing you to manage them effectively.

If this is not what you were looking for, please provide further details so we can address your concern more accurately.

To learn more about invoice reminders, check out this link: Send invoice reminders automatically or manually in QuickBooks Online.

We would be happy to provide further assistance if you have additional questions or QuickBooks concerns. Please click the Reply button below so we can help you achieve your tasks.