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chris180
Level 1
posted
‎May 15, 2020 07:24 AM
last updated ‎May 14, 2020 2:24 PM

When I allocate an invoice as paid, it still shows as overdue. My payment allocations are not saving correctly. Please help.

 
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1 Comment 1
GraceC
QuickBooks Team
QuickBooks Team
‎May 15, 2020 09:01 AM

When I allocate an invoice as paid, it still shows as overdue. My payment allocations are not saving correctly. Please help.

Hello there, @chris180.

 

Let’s perform some troubleshooting steps to show your invoice as paid.

 

I suggest opening your QuickBooks Online (QBO) account via a private or incognito window to check if this is a browser issue or not. Then, try to open your invoice from there.

 

To use a private browser, here’s how:

  •   Mozilla Firefox: Ctrl + Shift + P
  •   Safari: Command + Shift + N
  •   Google Chrome: Ctrl + Shift + N
  •   Internet Explorer: Ctrl + Shift + P

If it works, we’ll need to clear your browser’s cache to optimize the browser’s performance and your QBO experience.

 

If you get the same result while using an incognito/private browser, I recommend switching to a different browser.

 

Comment down below if there’s anything else you need. I’m here for you. Have a nice day!

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