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Hello, sefo-tauilo86-ho.
It is possible that automatically credits turned on. Once its enable, the system will tag the invoice as paid even if they haven't been paid yet.
To turn it off, you can follow the steps below:
These will prevent the system from applying credits or unapplied payments to the open invoice automatically.
If you wish to apply credit memos and delayed credits in QuickBooks Online, refer to this article: Create and apply credit memos or delayed credits in QuickBooks Online.
Just in case, I'll be adding these articles for future reference on how to manage your invoice transaction:
Let me know if there’s anything that I can help with your invoice by leaving a comment below. I’m always here to assist. Take care and have a wonderful day!
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