Thanks for posting in the Community!
I'm sharing some troubleshooting steps to rule out any possible browsing issues. We'll start by accessing your QuickBooks Online account through a private or incognito window.
Depending on the browser you're using, these are the keyboard shortcuts you can use to open one:
- Google Chrome and Microsoft Edge: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If you're able to see your customer's details, then you can go back to your regular browser and clear some cache. You can also use other supported browsers as an alternative.
I'll be sharing this articles to learn more about personalizing invoices and other sales forms, as well as how to add to invoices: Customise invoices, quotes, and sales receipts in QuickBooks Online
Please let me know if you have any questions or concerns about invoices. Keep safe!
