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moyzie
Level 1
posted
‎November 05, 2020 10:03 AM
last updated ‎November 04, 2020 3:03 PM

why can't I get rid of paypal popup

I have tried numerous things suggested in posts to remove paypal question from my quickbooks  and nothing has worked. It is really annoying having to stop close the popup and start again. I don't have paypal connected and have removed the direct debit option from customers info cards. it is blank and still this stupid popup comes up. I'm using chrome on windows10

 

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3 Comments 3
Rebecca_A Product Champion
QuickBooks Team
QuickBooks Team
‎November 05, 2020 11:23 AM

why can't I get rid of paypal popup

Hi moyzie, 

 

Thanks for reaching out. Do you have pay with PayPal ticked on your Master invoice template by any chance? 

 

If yes, this option will still appear in each invoice. If not, can you please contact the Support Team and one of our experts will look into this further for you. 

 

Thanks, 

Rebecca 

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moyzie
Level 1
‎November 06, 2020 08:58 AM

why can't I get rid of paypal popup

Hi Rebecca,

 

I don't have a option to allow paypal on my master invoice template what part of the edit page  would that be listed under I have looked under all three tabs at the top content /design/emails and it isn't there. 

 

 

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Rebecca_A Product Champion
QuickBooks Team
QuickBooks Team
‎November 06, 2020 10:00 AM

why can't I get rid of paypal popup

Hi moyzie, 

 

My apologies it's now connected to the App since the last update. If you have Pay with PayPal connected it will be automatically applied to the invoices.

 

Would you mind contacting the Support Team as one of our Experts can look over the settings and assist further. 

 

Thanks, 

Rebecca 

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