Strange behaviors like the one you're experiencing can be caused by a corrupted or outdated cache file, Anne. I'd be happy to help you sort this out.
Let's start clearing the accumulated app data to start over fresh. To clear the cache in your QuickBooks Online app, you can follow these steps in doing the process:
- Select the Menu at the bottom
- Click the Settings icon.
- Pick Refresh Data and choose Yes.
To clear the cache in your phone settings, here are the steps:
- From your phone's Settings, select Apps (varies by device).
- Choose the QuickBooks app from the list.
- Pick Storage, then Hit Clear data.
In the meantime, you can edit the receipts using a web browser through qbo.intuit.com.
I'm sharing this guide on tracking receipts to enable QuickBooks to extract the necessary details: Upload your receipts.
Moreover, by emailing receipts and bills to QuickBooks Online, they can be reviewed and linked with the correct accounts.
If you continue to experience difficulties with managing your receipts, don't hesitate to contact us, Anne. We're here to assist you further.