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If I try to edit, the field is briefly in focus, but the keyboard and focus disappear. Works fine on Google Chrome using my Windows 11 laptop.
Strange behaviors like the one you're experiencing can be caused by a corrupted or outdated cache file, Anne. I'd be happy to help you sort this out.
Let's start clearing the accumulated app data to start over fresh. To clear the cache in your QuickBooks Online app, you can follow these steps in doing the process:
To clear the cache in your phone settings, here are the steps:
In the meantime, you can edit the receipts using a web browser through qbo.intuit.com.
I'm sharing this guide on tracking receipts to enable QuickBooks to extract the necessary details: Upload your receipts.
Moreover, by emailing receipts and bills to QuickBooks Online, they can be reviewed and linked with the correct accounts.
If you continue to experience difficulties with managing your receipts, don't hesitate to contact us, Anne. We're here to assist you further.
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