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Best answer November 05, 2019
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Glad to have you here on the Community page, @Minty44.
This happens when the customer isn't set up as a supplier in QuickBooks Online (QBO). In this case, you need to add it as a supplier, however, enter a special character or distinctions that the name you'r adding is a supplier since QuickBooks won't allow adding customers, suppliers, or employees with the same name.
To add it as a supplier:
- Click on Expenses at the left pane, the select Suppliers.
- At the upper right-corner of the page, click on New supplier.
- Fill in the necessary information.
- Click on Save.
I've also added these screenshots for additional reference.
You can also read these articles for your future reference about managing customers and suppliers:
Leave a comment below if you have any other questions, I'm always here available to help. Have a great day ahead!
Glad to have you here on the Community page, @Minty44.
This happens when the customer isn't set up as a supplier in QuickBooks Online (QBO). In this case, you need to add it as a supplier, however, enter a special character or distinctions that the name you'r adding is a supplier since QuickBooks won't allow adding customers, suppliers, or employees with the same name.
To add it as a supplier:
- Click on Expenses at the left pane, the select Suppliers.
- At the upper right-corner of the page, click on New supplier.
- Fill in the necessary information.
- Click on Save.
I've also added these screenshots for additional reference.
You can also read these articles for your future reference about managing customers and suppliers:
Leave a comment below if you have any other questions, I'm always here available to help. Have a great day ahead!
