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Hi there, @surfcoast-hm.
You'll want to make sure that you're using the correct login credentials when logging in to your QuickBooks Online (QBO) account using the QuickBooks app.
If you're using the correct login credentials, let's try logging to your QBO account through a browser, like Google Chrome, to check if you get the same prompt.
If you're only seeing the prompt in your QuickBooks app, let's reset the app's data to get this resolved. Here's how:
If the issue persists, you can consider uninstalling and reinstalling the QuickBooks app.
For more guidance, feel free to check out this article: QuickBooks App for Windows and Mac: General support.
As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.
Please know you can continue to reach me here with any additional questions. Thanks for coming to the Community, wishing you continued success.
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