Have any questions for our team about Intuit Account Management?

I set up the new Quickbooks Checking Account a few minutes ago. Did not realize it would not give me the chance to confirm setting it up. How can I delete this account before it is funded?

Hi there, RonBart.

QuickBooks Checking is only available in the US version of QuickBooks Online. Can you tell us if you have QBO US or QBO Australia? What do you mean by funded? We're asking these questions to make sure that we're giving you the right details to sort this out.

Please reply back to us to share more details. 

Hello

How do i pay subscription renewal fees ?

Hi, @Veronica35. 

You can pay your subscription renewal fee with Mastercard, Visa, Discover Card, or American Express. However, to retain your account, I suggest contacting our Phone support team. They have the tools to check on your account and can provide further advice regarding this matter. Here's how to contact them:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:
   • Start a chat with a support expert. Live chat M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 8:00 PM, AEDT.
   • Call us. M-F, 8:30 AM to 6:30 PM, AEDT.

Additionally, please browse these pages about handling subscriptions, company information, data, and security. 

• Update billing, payment, and subscription info in QuickBooks Online
• Find your subscription renewal date.

I'm all ears if you have further questions about managing your subscription. Simply leave a reply below and I'd be glad to answer them for you. 

Hi

The phone number used in my account belongs to a previous employee that no longer works here. When I go into the security setting to change the number, it still requires a verification code that is sent to the number of the previous employee.

How can I change the phone number without the verification code sent to them?

Hi there Stateline2,

Thanks for posting in the Community!

You can submit a phone change request to update the current phone number on file. Our dedicated verifications team will process your request within one business day. 

Access this link to submit a phone change request: Recover your Intuit Account if you can’t sign in. Then, click on the Recover My Account button on the next page select an ID type to attach to the request, and the Reason for request is I need to update my phone only. Fill out the form and other details asked to complete the request. 

Within 24 hours check for an email from Intuit [email address removed] with the next steps. 

Post again in the Community if you have further concerns. I'll be around to help you.

deleted and will not be forwarded.

Hi Could you please advise how I find out what version our QuickBooks is.

Thank you

Hi My company ID is [Removed] and my last subscription is wrongly debited on our Amex Card ending 8346 instead of 2073. So we requested you to reverse the charges of A$ 40 back to our card 8346 and charge the same on our new card 2073.

Let me connect you with the appropriate support team that can assist you with issues related to QuickBooks Online charges and billing.

Please note that any personal information associated with your post must be removed, as this Community space is a public forum. To address your concern, it is advisable to reach out to our customer care team, as they possess the necessary tools and expertise to securely access your account.

To contact them, here's how:

1. Log in to your QuickBooks Online company.
2. Click  Help (?), then in the QB Assistant, enter the topic you need help with.
3. Select a way to connect with a live support agent.
4. Choose a way to connect with us.

Additionally, you can check out these articles about managing your billing subscription in QBO.

• Manage billing, payment, and subscription info in QuickBooks Online
• Upgrade or downgrade your QuickBooks Online subscription

If you have any other questions regarding charges and billings in QuickBooks Online, feel free to post in this forum. I am here to assist you whenever needed.