How do I get notification when an email has failed to send?

Hi coastalrandr.

The email that has not been sent will be shown when you click View the errors link under the Dashboard tab.

You'll want to make sure that the email address is correct and then click Send to try sending again.

I'm just a post away if you need anything else. Have a good day!

When I CLICK ON MY DASHBOARD TAB NOTHING HAPPENS

Thanks for getting back to me, coastalrandr.

You can do a basic troubleshooting to identify if this is a program behavior.

First, you can use a private or incognito window since it will not store any data history. Second, if the error still occurs, you can clear your browser's cache. Doing this will help your program to start fresh. Lastly, if you still encounter the same error, you can use a different browser. There are times that the browser you're currently using isn't working.

You can always get back to me if you have further clarifications.

This hasn't actually answered my question. I know why the email didn't send. It was because it was the wrong email address. In hotmail I receive notification if an email isn't delivered. This is what I am asking about.  Is there a way to be notified of undelivered emails or failed to sends? If not is there somewhere i can find a list of the undelivered or failed to send emails?

Hi coastaltandr, thanks for following up. I just did a test sending invoice to a non-existent email address. When returning to the 'invoices' tab of QuickBooks Online, I get a notification showing me that my invoice failed to send. Check out this screenshot:

https://imgur.com/a/KUijTGL

Is that helpful?

Still didn't answer his question - if Quickbooks has the capability to email an invoice, it should have the capability to email a notification to a specified email (the QBO user) that an email to a particular recipient (customer) failed.

This has happened to me on numerous occasions.  I think an invoice is past due and only discover when going into the invoice that it was never received by the recipient for one reason or another, and I lose days or weeks on A/P processing because of the problem.

Thanks for joining on this thread, praetas.

Allow me to step in for a moment and share some additional information about notification for bounced email.

Currently, there isn’t a direct way of notifying the sender about undelivered transactions. When an invoice fails to send, the recipient's email service sends a failure or delivery error notification to your email service.

If the delivery failure error is sent to us by your service provider, a notification is added to the transaction. As mentioned by my colleague, you’ll have to click on the View the errors link on your Dashboard to see the lists of failed emails. 

I don’t want to leave you empty-handed, so I’m adding a link to help you stay up to date on the latest product improvements. This page contains articles and guides to help grow your business using the product: QuickBooks Resource Centre.

The information I provided should help you move forward.

If there’s anything else I can help you with, please leave me a comment. I’ll be right here to assist further. 

I am having the same trouble but I do not get any error messages on my dash board ( and never have)

How do I fix this

Hi contact15,

If you're not seeing the Dashboard message, you can check from within the invoice you sent to see if it was delivered or not, under the Customer's name.

It should look like this:

If you don't get any message, then the email has reached the recipient, but if they don't receive it, they may have to mark quickbooks@notification.intuit.com as a safe sender.

Hope this helps!

Bonny

Thanks heaps but part of the problem is I don't have the "Task " area and so don't get advised of any issues.

Thanks Bonnie but then I would have to be checking every email I sent which isn't feasible.

Hi, coastalrandr.

You can use the Audit Log to verify undelivered emails, but you still need to open each transaction.

While there isn't a direct way to inform you of failed transactions, I'll personally send this suggestion to our product developers. That way, they might take into consideration in adding this feature in future product updates.

To check the Audit Log:

1. Go to the Gear icon at the top right corner.
2. Under Tools, select Audit Log.
3. Locate the transaction.

If you need help in customizing your emails, here's a guide: Customise your invoice emails

For further questions, please leave a comment below. We're here to help.

We have just lost two weeks of cycle time to this problem. There has to be a notification of delivery failure. This is a critical flaw. Please advise of QB plan to remediate.

Hello ryanjuniperhouse,

I'll be sure to forward your request to our product engineers for evaluation. We always update some features in QuickBooks Online and this might be included in the future.

On the other hand, you can open the invoice and check to see the Last Delivery information. Then, re-send the transaction if it has an incorrect email address.

I'm adding this sample screenshot for reference:

Let me know if you have other suggestions or questions. Thanks.

Had this problem been solved yet! As a small business was shouldn't have to spend time each day or multiple times each day checking for delivery errors. If we got notifications then we would know weather to check into the problem or go on with the other 50 things we still have to finish today.

Has this problem been solved yet! As a small business was shouldn't have to spend time each day or multiple times each day checking for delivery errors. If we got notifications then we would know weather to check into the problem or go on with the other 50 things we still have to finish today.

Thanks for joining in this thread, Bustnastitch.

I understand the time you've spent checking the delivery errors on an invoice in QuickBooks Online. As mentioned by Rasa-LilaM, there isn't a way of notifying the sender about undelivered transactions in QBO. We've lodged customer feedback of the behavior you've encountered about undelivered invoice errors in our customer feedback report to let our Product Development team know.

In the meantime, please continue to check the invoice through your Audit Logs or by opening the actual invoice itself and can check the Last delivery time stamp from there.

If the issue persists, we'd recommend contacting the Customer Care Team so they can further investigate the behavior encountered.

Please leave a comment below if you have other questions in QuickBooks Online. I'll be right here to assist you.

this is very frustrating , I am having the same problem , how are we supposed to check if the email has bounced?

I have done scything you say but , under dashboard there is not a tasks icon , so am unable too click on something that isn't there . Is it under something else ?

I thought the whole idea of quickbooks was to make it easier , I have just sat for the past three hours trying to find this. 

Also when I send statements and invoices it sends multiples of the same statement or invoice , this is most annoying and looks totally unprofessional , how can I stop this happening 

Hi SUSAN DENT,

I understand that you would like to receive a notification if an email has bounced. Let me show you the other way on how to see an undelivered invoice. 

1. Go to Sales tab and select Invoices. 
2. On Status drop-down menu, select Needs attention. 
3. You can click on an invoice and then select Resend an invoice. 
4. If you would like to send an invoice in batch, select the invoices you would like to send.
5. Then on Batch actions drop-down menu, select Send. 

If you select the Resend an invoice option, you will see if an email address is unreachable. Kindly verify the email address with your customer or use a different one. On the other hand, you can try to check on this link to see the list of transactions failed to send: https://app.qbo.intuit.com/app/statementErrors. 

For multiple invoices and statement sent at the same time for the same customer, kindly try to send an invoice on a private or incognito window or use a different browser to see if you encounter the same behaviour. 

Feel free to message us back if you need further assistance. Have a great day! 

It is 2023, any update on this one? There should be a functionality to notify the users of undelivered invoice instead of running a report or checking the invoice itself.

Hi there, 1431 0098.

I can see how beneficial it is to get notified if there are bounced invoices in QuickBooks Online (QBO). This way, there will be no need for you to go on to more options to discover them. 

We heard your opinion and encourage you to send this feedback directly to our product development team. Doing so will let us comprehend what our customer demands for the application.

Here's how:

1. Go to the Gear icon.
2. Select Feedback.
3. Enter a brief description of your product suggestion.
4. Click Next to submit feedback.

Moreover, we regularly take your suggestions into account while updating our products. In this, you can track the progress of your feature request in our Feedback forum. 

If you have more questions about QuickBooks, please let me know by commenting below. Have a good one!