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Level 1

How do I get notification when an email has failed to send?

 
14 Comments
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Moderator

How do I get notification when an email has failed to send?

Hi coastalrandr.

 

The email that has not been sent will be shown when you click View the errors link under the Dashboard tab.

 

 

You'll want to make sure that the email address is correct and then click Send to try sending again.

 

I'm just a post away if you need anything else. Have a good day!

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Level 1

How do I get notification when an email has failed to send?

When I CLICK ON MY DASHBOARD TAB NOTHING HAPPENS

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Moderator

How do I get notification when an email has failed to send?

Thanks for getting back to me, coastalrandr.

 

You can do a basic troubleshooting to identify if this is a program behavior.

 

First, you can use a private or incognito window since it will not store any data history. Second, if the error still occurs, you can clear your browser's cache. Doing this will help your program to start fresh. Lastly, if you still encounter the same error, you can use a different browser. There are times that the browser you're currently using isn't working.

 

You can always get back to me if you have further clarifications.

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Level 1

How do I get notification when an email has failed to send?

This hasn't actually answered my question. I know why the email didn't send. It was because it was the wrong email address. In hotmail I receive notification if an email isn't delivered. This is what I am asking about.  Is there a way to be notified of undelivered emails or failed to sends? If not is there somewhere i can find a list of the undelivered or failed to send emails?

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QuickBooks Team

How do I get notification when an email has failed to send?

Hi coastaltandr, thanks for following up. I just did a test sending invoice to a non-existent email address. When returning to the 'invoices' tab of QuickBooks Online, I get a notification showing me that my invoice failed to send. Check out this screenshot:

 

https://imgur.com/a/KUijTGL

Is that helpful?

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Level 1

How do I get notification when an email has failed to send?

Still didn't answer his question - if Quickbooks has the capability to email an invoice, it should have the capability to email a notification to a specified email (the QBO user) that an email to a particular recipient (customer) failed.

 

This has happened to me on numerous occasions.  I think an invoice is past due and only discover when going into the invoice that it was never received by the recipient for one reason or another, and I lose days or weeks on A/P processing because of the problem.

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QuickBooks Team

How do I get notification when an email has failed to send?

Thanks for joining on this thread, praetas.


Allow me to step in for a moment and share some additional information about notification for bounced email.


Currently, there isn’t a direct way of notifying the sender about undelivered transactions. When an invoice fails to send, the recipient's email service sends a failure or delivery error notification to your email service.


If the delivery failure error is sent to us by your service provider, a notification is added to the transaction. As mentioned by my colleague, you’ll have to click on the View the errors link on your Dashboard to see the lists of failed emails. 

 

I don’t want to leave you empty-handed, so I’m adding a link to help you stay up to date on the latest product improvements. This page contains articles and guides to help grow your business using the product: QuickBooks Resource Centre.


The information I provided should help you move forward.


If there’s anything else I can help you with, please leave me a comment. I’ll be right here to assist further. 

 

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Level 1

How do I get notification when an email has failed to send?

I am having the same trouble but I do not get any error messages on my dash board ( and never have)

 

How do I fix this

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QuickBooks Team

How do I get notification when an email has failed to send?

Hi contact15,

 

If you're not seeing the Dashboard message, you can check from within the invoice you sent to see if it was delivered or not, under the Customer's name.

 

It should look like this:

If you don't get any message, then the email has reached the recipient, but if they don't receive it, they may have to mark quickbooks@notification.intuit.com as a safe sender.

 

Hope this helps!

 

Bonny

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Level 1

How do I get notification when an email has failed to send?

Thanks heaps but part of the problem is I don't have the "Task " area and so don't get advised of any issues.

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Level 1

How do I get notification when an email has failed to send?

Thanks Bonnie but then I would have to be checking every email I sent which isn't feasible.

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Moderator

How do I get notification when an email has failed to send?

Hi, coastalrandr.

 

You can use the Audit Log to verify undelivered emails, but you still need to open each transaction.

 

While there isn't a direct way to inform you of failed transactions, I'll personally send this suggestion to our product developers. That way, they might take into consideration in adding this feature in future product updates.

 

To check the Audit Log:

 

  1. Go to the Gear icon at the top right corner.
  2. Under Tools, select Audit Log.
  3. Locate the transaction.

If you need help in customizing your emails, here's a guide: Customise your invoice emails

 

For further questions, please leave a comment below. We're here to help.

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Level 1

How do I get notification when an email has failed to send?

We have just lost two weeks of cycle time to this problem. There has to be a notification of delivery failure. This is a critical flaw. Please advise of QB plan to remediate.

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QuickBooks Team

How do I get notification when an email has failed to send?

Hello ryanjuniperhouse,

 

I'll be sure to forward your request to our product engineers for evaluation. We always update some features in QuickBooks Online and this might be included in the future.

 

On the other hand, you can open the invoice and check to see the Last Delivery information. Then, re-send the transaction if it has an incorrect email address.

 

I'm adding this sample screenshot for reference:

 

 

Let me know if you have other suggestions or questions. Thanks.