That’s pretty much the only reason I pay QuickBooks. 
when, if ever, will this be fixed. No more lies, will it ever be fixed?

Thanks. How about helping by answering our questions:

1. Will this issue be fixed?

2. If so, when?

3. If not, tell us and provide a refund and reduced subscription

3 simple questions that need honest answers to make sure we are cared for like you promise

I’d like to know, I just got billed another month subscription Haven’t been able to use QuickBooks in a mont properly. 

Perfectly reasonable questions Kimm5. Hey Quickbooks, where are the answers? Can’t believe they treat customers this way!

We don't want you to feel this inconvenience, and I'd like to make it up with you, @Zygoria.

We recently got an update from our engineers that they're already aware and working on the issue with Greater Bank. The issue happens because there has been a change in the Greater Bank website layout with added encryption.

To ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-57354. To reach our support team, please follow the steps below:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
4. Hit Contact Us.

You can also check out this link for another way of reaching out to our support team and its support hours: QuickBooks Online Support.

Once this issue gets resolved, you'll want to edit your sign-in information for your bank feeds to update them in your QuickBooks Online (QBO).

I appreciate your patience while getting your bank feeds up and running soon with Greater Bank. 

The greater stated it’s against their terms and conditions to allow an unauthorised third party to access the bank accounts. 
be honest and tell us all if you’re are even able to resolve this? 

With all due respect, we are fed up with these BS scripted answers. Stop passing the buck to the bank. They are connected to Xero and MYOB, among others without a problem. This is an issue with QB not establishing secure connectivity in the first place, asking people to enter their bank’s user credentials, which should not happen. What would be a positive response is to arrange refunds and give us the timeline for connectivity, so we can make an informed decision on changing service providers!

We want this resolve as much as possible, Zygoria.

We're unable to provide a timeline as to when this will be fixed. Rest assured that our engineers are trying their best to get this resolve as quickly as possible. 

Concerning the refund, it would be best to reach out to us. One of our specialists can provide details about refund questions right away. You can follow the steps provided in the previous replies on how to contact us.

Your patience and understanding are much appreciated as we're working for a fixed.

I just logged into the software (haven't been in there for a while as it hasn't been working properly) and the whole look has been changed!

There needs to be more time spent on fixing things that are broken than changing those that are already working!!!

Interesting that the Greater is still showing on the list of banks that Quickbooks has as being able to link to.

I have indeed gone through those channels for a refund, and zilch, nada, nothing!

I have the exact same problem. This is not good enough and needs to be fixed. I am a bookkeeping service and can't operate efficiently like this. 

Quickbooks, what is the timeline for this fix? Your Engineers have had 6 weeks to sort this, and it is inconceivable they don’t have a plan and timeline to provide to your customers!

Quickbooks, what is the timeline for this fix? Your Engineers have had 6 weeks to sort this out and it is inconceivable they don’t have a plan or timeline!

Hi Zygoria and everyone else following this thread,

I know this issue has caused a lot of frustration amongst our Greater Bank users.

Our engineers have been in contact with the bank to try to restore access for our customers.

We will provide an update as soon as we have confirmation of restoration.

We apologise for this inconvenience.

Kristian. 

Hi

How about an update please? 

Hi Kimm5,

I have just checked the on-going investigation notes and this was the last update from our engineer team:

"24/5/2021: Engineers are continuing their development of a solution with Greater Bank.

At this stage, we do not have an ETA but engineers are actively working on this. Will provide update as soon as it is received."

Thank you and everyone else again for your patience in this matter.

Kristian. 

So it is now June, 3 months after this started.

What update do you have for us?

Hi Kimm5,

Thank you for following up on this thread.

I am excited to announce that the investigation has now been resolved. 

Please go to your banking tab and select the 'Update' button to refresh all of your banking connections. 

If you find that your Greater bank is still unable to connect or not downloading transactions after a refresh, then please reach out to our customer support team who can help you go through some basic troubleshooting to restore the transactions.

We thank you for your patience in this matter and apologise for the inconvenience.

Kristian.