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tgfurniture
Level 1

I got an error when lodging payrun with ATO. "Error 11, pay event has reached retry limit". I dont know what this is and how do i re-lodge my payrun?

 
1 Comment 1
Georgia - Product Expert
QuickBooks Team

I got an error when lodging payrun with ATO. "Error 11, pay event has reached retry limit". I dont know what this is and how do i re-lodge my payrun?

Hi Tgfurniture, 

 

Thank you so much for your question!

 

The first thing I would do is to check your ATO portal to double check that the payrun hasn't already been submitted. 

 

If it hasn't, you'll need to create an update event to relodge it. Thus, you'll need to correct the issues first before to relodge it. You can refer to this article for more information about fixing the common issues of  STP lodgement in QuickBooks Online.

 

Thank you,

Georgia