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ctpenterprise1-g
Level 1

I had a free trial and when I upgraded it my original company was cancelled and a new 1 was made, I would like my original company reactivated instead of the new company?

how do i do this?
1 Comment 1
GebelAlainaM
QuickBooks Team

I had a free trial and when I upgraded it my original company was cancelled and a new 1 was made, I would like my original company reactivated instead of the new company?

Hi, @ctpenterprise1-g. I can help you keep your original company.

You can cancel your newly created company's subscription and then resubscribe to your old company. However, if you've already paid for the new company's subscription, you can contact our support team for assistance. You can request to have the subscription transferred to your original company.

Here's how to cancel your subscription:
 

  1. Sign in to QuickBooks Online as an admin user.
  2. Click the Gear icon and then Account and settings.
  3. Go to the Billing & Subscription tab.
  4. In the QuickBooks section, select Cancel subscription or Cancel online. If you're cancelling a trial, select Cancel trial.
  5. Then follow the onscreen steps.
     

For additional details, you can check out this article: Cancel your QuickBooks Online subscription.

To resubscribe or reactivate, here's how:
 

  1. Sign in to QuickBooks Online as an admin user.
  2. Click the Gear icon and then Account and settings.
  3. Go to the Billing & Subscription tab, then Subscribe, and enter the updated company profile.
  4. Select Save.
  5. Select Payment Information type (Credit/Debit card or Net Banking) and enter your bank information. Select Resubscribe.
     

You may check out this article to learn how to manage your subscription: Manage billing, payment, and subscription info in QuickBooks Online.

I've also added this article for future reference: Manually upload transactions into QuickBooks Online.

Feel free to get back if you have any further assistance in navigating your QuickBooks Online. I'll be around. Have a good one!