I can give clarifications about these verification process, michael-green.
To protect your company data and other information, we're unable to remove the Captcha and the Verification Code.
Captcha and verification code aren't based on the IP address but based on the browser settings. You are prompted to this security process if it's your first instance logging in to your account with a different device. Though, there are still possible reasons why you keep on prompted to these security process:
Please let me know if you have other questions.
I would recommend contacting our phone or chat agents to see your setup and investigate this further. They have the necessary tools to gather more information like taking screenshots and other details which can help us get to the bottom of this.
Feel free to post back here where you have other questions.
Thanks for posting here, @susanwhittaker2000,
Accessing the account on the regular browser will allow the cache to save site settings or memorize account history. If you are accessing your account this way, but still receiving the same CAPTCHA page, make sure there aren't any third-party apps that will prevent QuickBooks from saving cache.
If you're still getting the same problem, I recommend contacting our Support again. This way our representatives can report this to our engineers for thorough review. Please take note of our Support hours:
Here are the steps to contact support:
Let me know if you need anything else. I'll be right here to help you with any QuickBooks questions. Happy holidays!