cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
For support running your business during COVID-19 visit quickbooks.com.au/COVID19businesssupport.
Highlighted
Level 1

I keep getting prompted for captcha and verification code even I am ALWAYS accessing Quickbooks from the same public IP address. Does anyone know how to solve this ?

 
3 Comments
Highlighted
QuickBooks Team

I keep getting prompted for captcha and verification code even I am ALWAYS accessing Quickbooks from the same public IP address. Does anyone know how to solve this ?

I can give clarifications about these verification process, michael-green.

 

To protect your company data and other information, we're unable to remove the Captcha and the Verification Code.

 

Captcha and verification code aren't based on the IP address but based on the browser settings. You are prompted to this security process if it's your first instance logging in to your account with a different device. Though, there are still possible reasons why you keep on prompted to these security process:

  • The browser you used is set to "Do not remember history"
  • If you access your account through the private browser since private browsing will not save history.
  • You cleared your browsing history and cache.

Please let me know if you have other questions.

Highlighted
Level 1

I keep getting prompted for captcha and verification code even I am ALWAYS accessing Quickbooks from the same public IP address. Does anyone know how to solve this ?

You are incorrect. None of those three scenarios apply here.  

Highlighted
QuickBooks Team

I keep getting prompted for captcha and verification code even I am ALWAYS accessing Quickbooks from the same public IP address. Does anyone know how to solve this ?

Hi michael-green,

 

I would recommend contacting our phone or chat agents to see your setup and investigate this further. They have the necessary tools to gather more information like taking screenshots and other details which can help us get to the bottom of this.

  1. Click the Help menu and choose Contact us.
  2. Enter short details of your question and click on Let's talk.
  3. Choose from Chat or Call us.

Feel free to post back here where you have other questions.