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Anonymous
Not applicable
posted
‎March 30, 2021 11:21 AM
last updated ‎March 29, 2021 5:21 PM

I leave a window idle for just a couple of minutes and when I to go enter something, I have to log in again. Only started happening today. Idle set to 1 hour.

 
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3 Comments 3
Intuit Zac
Content Creator
‎March 30, 2021 01:43 PM

I leave a window idle for just a couple of minutes and when I to go enter something, I have to log in again. Only started happening today. Idle set to 1 hour.

Hi Judi4, 

 

Thank you for reaching out and welcome to our community!

 

May I confirm which browser are you using to access QuickBooks, please?

 

A few things worth mentioning with idle time:

  • QuickBooks Online measures your time of inactivity from the last time you moved your mouse, clicked, or used your keyboard on any transaction form.
  • If you are timed out, sign back into your company to continue where you left off.
  • The timeout setting can only be changed by the Master Administrator and it applies to all company users.

Thank you and please let us know if you require any additional assistance.

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Anonymous
Not applicable
‎March 30, 2021 01:54 PM

I leave a window idle for just a couple of minutes and when I to go enter something, I have to log in again. Only started happening today. Idle set to 1 hour.

Hi Zac

Web browser is Chrome. It seems to have corrected itself, as haven't had the issue for a while now.

 

Thanks for your help.

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Intuit Zac
Content Creator
‎March 30, 2021 02:54 PM

I leave a window idle for just a couple of minutes and when I to go enter something, I have to log in again. Only started happening today. Idle set to 1 hour.

Thank you for letting us know, Judi4.

 

I am glad that it is working for you now! 

 

Should you require additional assistance, please don't hesitate to Contact Us.

 

Have a nice day. 

 

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