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Level 1

I signed up for the 30 day free trial, however my credit card has been charged straightaway. What happened to the free trial?

 
10 Comments
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QuickBooks Team

I signed up for the 30 day free trial, however my credit card has been charged straightaway. What happened to the free trial?

Hi amardeep-toor,

 

Signing up for free trial does not require a credit card. It could be that the Buy Now option might have been selected. On the website, you can toggle between Free Trial or Buy Now.

 

You can check the subscription status by following these steps:

  1. Clear the Gear icon located in the upper right-hand corner.
  2. Under Your Company, click Account and Settings.
  3. On the left menu, click Billing & Subscription.
  4. Check the Subscription Status (Trial ends or Subscribed) beside QuickBooks.
  5. Click Done.

For any additional questions or concerns, feel free to reach out to us. Thanks.

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Level 1

I signed up for the 30 day free trial, however my credit card has been charged straightaway. What happened to the free trial?

Thanks for your message.

The trial sign up process wasn't that clear then.
Can you please refund my charge as I still want to trial the product first before making a decision on subscription.
Thanks.
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QuickBooks Team

I signed up for the 30 day free trial, however my credit card has been charged straightaway. What happened to the free trial?

Hello there, Amardeep-toor.

 

You'll have to cancel the account so you'll receive a prorated refund. Here's how:

  1. Click the Gear icon, then choose Account and Settings.
  2. Go to the Billing & Subscription tab.
  3. In the QuickBooks section, click Cancel.
  4. Follow the steps on your screen to cancel the account.

Once done, you can visit our website to subscribe for the free 30-day trial. 

 

In case you have other concerns, you can visit us anytime. Have a good one!

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Level 1

I signed up for the 30 day free trial, however my credit card has been charged straightaway. What happened to the free trial?

This happened to me as well and I'm now on my fourth attempt at resolving through customer service.

 

I will definitely never choose QuickBooks again as this is been a crap experience that should have been very straightforward.

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QuickBooks Team

I signed up for the 30 day free trial, however my credit card has been charged straightaway. What happened to the free trial?

I've got you covered, @Cwall.

 

I appreciate you for contacting our QuickBooks Online Customer Service Team to resolve the free trial issue.

 

You shouldn't be charged when you signed up for the 30-day trial as this doesn't require a credit card information. 

 

I'd like to know what steps our Phone Support have done so far. This will help me provide the information you need and proceed with the necessary step to fix this for you.

 

In the meantime, you can cancel your account to stop the charges. Here's how:

  1. Sign in to QuickBooks Online as an admin user.
  2. Go to Gear ⚙ icon at the right top.
  3. Under Your Account, select Account and Settings.
  4. Select the Billing & Subscription tab.
  5. In the QuickBooks section, select Cancel.
  6. Follow the steps on the screen to cancel your subscription.

I've also added this article: What happens to my QuickBooks Online data after I cancel? for additional guidance.

 

Please keep me posted and I'll be waiting for your response.

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Level 1

I signed up for the 30 day free trial, however my credit card has been charged straightaway. What happened to the free trial?

This happened to me on the same day that enrolled in the trial. I guess I shouldn't have enter my credit card data but I don't know how I would have gotten around that step.

I wanted to take a peak at QuickBooks online vs Desktop- it's very different and I am glad that I got to see that before putting too much time and energy into making the transition. I guess that was worth the $20 but still feel like "free trial" should in fact be free. Especially because I signed up AND cancelled within hours!

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Anonymous
Not applicable

I signed up for the 30 day free trial, however my credit card has been charged straightaway. What happened to the free trial?

IMO you shouldn't be charged for a trial, especially given the company's deceptive messaging on the site. I contacted corporate customer service and eventually got a refund, but not before making noise on social media. Intuit needs to do better here. 

I highly recommend contacting the people listed here as it worked for me: https://www.elliott.org/company-contacts/intuit/

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QuickBooks Team

I signed up for the 30 day free trial, however my credit card has been charged straightaway. What happened to the free trial?

Hi there, keaton49855.

 

I appreciate your interest in trying out our products and services. Having an immersive experience by testing both platforms will surely help you pick a product that works best for you. You can get a trial account for QuickBooks Online without being billed by selecting the Free trial option. Another option is trying out our test drives to get a real-time comparison of our programs. Check this out: QuickBooks Test-Drives and Trial Links.

 

If you wanted to cancel your account to stop charges, follow the steps provided by my colleague MaryLandT. Another option is contacting our Support Team to verify your billing information by going to the Help menu inside QuickBooks Online.

 

Refer to this link for the steps on how to cancel QuickBooks Online: Cancel your QuickBooks Online subscription.  

 

Fill me in if you have further concerns. Have a great day!

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Level 1

I signed up for the 30 day free trial, however my credit card has been charged straightaway. What happened to the free trial?

Hey ...I thought my subscription ti quickbooks self employed was canceled ...I just got charged $110 ..my business is not bringing in income because of Covid19 ..i need a refund what can i do ...BTW it charged me about 4 hours ago my email is [email address removed]...please help

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Moderator

I signed up for the 30 day free trial, however my credit card has been charged straightaway. What happened to the free trial?

Thank you for posting here in the Community, @Djreverend.

 

Let me share some information about using QuickBooks Online.

 

Before you start the free trial, you'll get a message about agreeing to the terms provided by Intuit. When a subscription expires, the system will auto-renew using the credit card attached to the billing. 

 

You may need to request service cancellation of the service on or before the date of expiration. Since it already billed your account, It would be best to contact QuickBooks Support Team for further assistance.

 

One of them will need to take over and provide the necessary actions for the charge. In case you need the steps, here's how you can view the support details:

 

  1. Click the Help icon at the top to open the Search window.
  2. From there, scroll down to choose the Contact us button.
  3. Input the issue /topic in the field box and then tap the Let’s talk option.
  4. This will lead you to the contact information window.
  5. Pick how you want to reach out to our support team.

For additional reference, I've attached some articles you can use to cancel the subscription, as well as the terms and agreement:

 

Drop me a comment below if you have any other questions. I'll be more than happy to help. Wishing you a good one.