It's concerning when you're being charged for a service you're not using, Sukhalopo95. I can help you with the cancellation process and ensure that no further charges are made to your account.
The steps for cancelling your QuickBooks Online (QBO) account depend on where your subscription is signed up. If the account is directly purchased from Intuit, here's how:
- Log in to your QBO account.
- Go to the Gear icon and select Subscriptions and Billing.
- Locate the QuickBooks Online product and click Cancel.
- Select Continue to Cancel.
Check out this guide for more detailed information on cancelling your account: Cancel your QuickBooks Online subscription or trial.
Given that you have not accessed or benefited from the features, you can request a refund, subject to eligibility, by following the instructions in this article: Request a refund for your QuickBooks product.
Furthermore, you can always resubscribe to QBO if you want to continue with your subscription in the future.
You can chime into this thread if you have additional questions about cancelling your QBO account. While we're unhappy to see you go, the Community team is here to assist you every step of the way. Take care.
