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IHD
Level 2

Integrating Paypal to receive credit card payments

I am trying to enable PayPal to receive credit card payments on my invoices to clients. I have successfully set up a business account with PayPal and connected and downloaded PayPal transactions ($0) into QuickBooks Online.

However when I create a new invoice and enable credit card payments through PayPal I get:

'There’s a problem with your PayPal account. You may be unable to accept payments on QuickBooks invoices or receive the funds. To fix this, sign into PayPal and follow the instructions. Sign in to PayPal'

Signing in to PayPal takes me to instructions on webpage integration and web codes etc. I am guessing that is already integrated into QuickBooks.
All I got from PayPal was advice to clear cache which makes no difference. Different browsers give the same 'problem'. 
Is there something I am missing?
Ian
Solved
Best answer October 16, 2020

Best Answers
IHD
Level 2

Integrating Paypal to receive credit card payments

PayPal eventually fixed the account so I went back to the devil you know.

I tried Automate.io and Saasant. Neither were as easy to integrate credit card payments as PayPal

Saasant's immediate follow up and offers for assistance were excellent. It is a pity QuickBooks does not provide the same credit card payment solution to Saasant. I think a lot of people would switch over if that were the case.

Ian

View solution in original post

6 Comments
Steven_Product Champion
QuickBooks Team

Integrating Paypal to receive credit card payments

Hi IHD, 

 

Sorry to hear this is the case. Outside of the PayPal support team giving some instructions on potential troubleshoot options could they confirm that your PayPal business account is now active to accept transactions? 

 

Overall it would be best to reach out to our support team so they can look behind the scenes of the file to ensure everything is setup correctly. Please click here to get in touch with our friendly support staff.

 

Thanks,

 

-Steven

IHD
Level 2

Integrating Paypal to receive credit card payments

Hi Steven, and or anyone else.

I have given up on PayPal for now. The error is with paypal which is an endless loop of account restricted-account unrestricted. They have not responded to messages nor did I get anywhere by phone other than someone will send me an email at some time in the future.

So I have resurrected a Stripe Account (who have always been responsive). Now I am stuck trying to integrate a credit card payment option into my invoices. At the moment I have successfully connected both PayTraqer and Automate.io. to my bank and Stripe but I have still not discovered how to add a pay by credit card option to invoices.

My situation is I provide consulting services. Some (largely Gov.) clients request a credit card option when the amount is below their 'quote' trigger, so that credit card payment is relatively rare but necessary.

Can anyone advise on how I can add that option to invoicing and preferably a low volume=free service. All the pay options I have seen would create fees greater than credit card income.

Ian

Ken - Product Champion
Content Creator

Integrating Paypal to receive credit card payments

Hello IHD,

 

Thank you for getting in touch. When it comes to QuickBooks Online invoices, the only native option to pay via credit card on invoices is via PayPal.

 

I understand you have been experiencing issues with PayPal and are looking for an alternative. I'm afraid that we're not able to recommend any other third-party apps specifically, that do allow for payment processing within the invoice, but there may be some available at our apps website.

 

However, I do understand the intention of the post, and any suggestion from members of the community would also be appreciated.

 

I hope you are able to find a suitable alternative that works for your purposes.

 

-Ken

IHD
Level 2

Integrating Paypal to receive credit card payments

PayPal eventually fixed the account so I went back to the devil you know.

I tried Automate.io and Saasant. Neither were as easy to integrate credit card payments as PayPal

Saasant's immediate follow up and offers for assistance were excellent. It is a pity QuickBooks does not provide the same credit card payment solution to Saasant. I think a lot of people would switch over if that were the case.

Ian

View solution in original post

Steven_Product Champion
QuickBooks Team

Integrating Paypal to receive credit card payments

Hi IHD, 

 

It would be great to get this feedback sent to us directly in your words to ensure your voice is heard. To share your feedback with our product team please use the steps below when signed in:
 

  1. Select the Gear icon at the top, then Feedback.
  2. Enter your comments or product suggestions then select Next.
  3. You'll be provided a list of suggested Help articles related to your comment. You can read through them or select Skip and send message.
  4. From the drop-down, choose the appropriate category, then select Send message.

 

Thanks, 

 

-Steven

Fiat Lux - ASIA
Level 15

Integrating Paypal to receive credit card payments

@IHD 

Have you explore Synder?

https://synder.grsm.io/quickbooks