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The record of invoice activity shows wrong. We sent the invoice on the 12th but the customer's viewed date is before the sent date. How can I fix this error?
Good day, JM105.
Thanks for joining us here in the Community.
Let's perform some troubleshooting steps to isolate the behavior encountered in QuickBooks Online. This way, we can clear the browser’s cache to fix any errors in the system.
Let's using the new incognito window to isolate the situation. Here's how:
Then, view the invoice activity once more or check the Audit log in QuickBooks Online too to check the date when the invoice was sent or emailed. If it went through fine, you may want to clear your browser’s cache on your default browser.
Furthermore, please also check your date format in the QuickBooks Online settings page. Here's how:
Keep in touch if you need any more assistance with this. Have a good day.
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