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Level 1

My previously working bankfeed won't refresh and it has been like this for two months. I've updated the sign-in info but this hasn't helped. How do I fix this?

 
5 Comments
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QuickBooks Team

My previously working bankfeed won't refresh and it has been like this for two months. I've updated the sign-in info but this hasn't helped. How do I fix this?

Hi sally-thomas,

 

I'm sorry to hear your bank feed is playing up.

 

Have you received any kind of error message with a numeric value? (E.g. Error 103)

 

Any other useful information to give me some context would be very helpful too.

 

Kristian.

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Level 1

My previously working bankfeed won't refresh and it has been like this for two months. I've updated the sign-in info but this hasn't helped. How do I fix this?

I don't get an error message it just keeps trying to load and then nothing...

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Moderator

My previously working bankfeed won't refresh and it has been like this for two months. I've updated the sign-in info but this hasn't helped. How do I fix this?

Thanks for getting back to us, @sally-thomas.

 

To ensure that I'm on the same page, may I know which specific bank you're using? This will help me provide the best resolution for this issue.

 

In the meantime, try signing into your QuickBooks Online (QBO) account using a private browser (incognito). There are times that the browser is full of frequently accessed page resources, causing some unusual responses.

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox or Internet Explorer).
  • Control Option (Safari).

 

Once logged in, go back to the Banking page and try to manually refresh it by clicking the Update button.

 

 

If it works, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

 

Just in case, I'll add this article for future reference: Manually upload transactions into QuickBooks Online.

 

Reach out to me in the comment below if you have any other issues or concerns, and I'll get back to you as soon as possible. I'm always here to assist. Have an amazing rest of the day!

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Level 1

My previously working bankfeed won't refresh and it has been like this for two months. I've updated the sign-in info but this hasn't helped. How do I fix this?

The account is with Suncorp Bank. I have tried what you suggested but it still nothing. I know I could manually import the transactions but given I'm paying for a subsctiption I would like the product to work as promised.

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QuickBooks Team

My previously working bankfeed won't refresh and it has been like this for two months. I've updated the sign-in info but this hasn't helped. How do I fix this?

Thanks for giving me the details, @sally-thomas.

 

Since you already tried the steps provided by my colleague, I recommend contacting our Customer Care Support. They can pull up your account and help figure out the bank error through their backend tools.

 

Here's how:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Select Contact Us to connect with a live support agent.

Our supports are available at 8:30 am-6:30 pm from Monday to Friday.

 

Please know the Community will always be here to help you. Feel free to leave a post if you need further assistance. Take care!