QBO won't accept a change in mobile number under Company Phone in Account and Settings. The box changes to red and it won't save the change of a different mobile number

The unusual behavior can be caused by a browser-related issue, bookkeepinginelt. 

We can perform a few browser troubleshooting steps to fix this. Sometimes stored or piled-up browser's cache can cause your browser not to function well. The same with your QBO features and options.

Here's how: 

1. Log in using a private browser and let's change your Company phone. 
2. If you were able to change it in the private browser, we can clear your regular browser's cache. 
3. You can also use other browsers to change your company settings. 

If you still can't make changes after these steps, I suggest reaching out to our phone support team. They'll look into your account and will further investigate this behavior. Just go to the Help ( ? ) icon at the upper right corner. Then, click Contact us and enter a brief description of your concern and then, Let's talk. You have the option to Chat or Call us. 

I'll be around to help you with your questions. Have great day!

Thank you.  I normally use google chrome.  But by logging in to Windows Explorer it seemed to work.  Thank you

Glad to hear it worked, bookkeepinginelt. 

Always know the Community team is always around to help you with your concerns. Have a great day! 

Hello,

You have to make these changes under your Company Information. Here's how:

-Accounts & Settings

-Customize Look & Feel

-Edit existing template

-Content (on the left, top of your screen)

-Click the pencil to edit phone number, email or what displays to your customer.

Hope this helps!