Hi. Clients sometimes pay via my portal. Stripe takes a fee. How do I report that fee in QB?

Hi Rebecca_Allen, 

Thank you for posting in the Community! If the amount received is less than the invoice amount and you'll need to record this to a bank feed, we'll need to create first an expense account where we can allocate the processing fee. Then resolve the difference when matching the transaction from your bank feed. 

Here's how to create an expense account: 

1. On Accounting tab select Chart of Accounts.
2. Select New. 
3. On Account Type, select Expenses.
4. On Detail Type, you can select Bank charges.
5. Enter Name of this account.
6. Select Save and close. 

Once done, you can resolve the difference between the invoice and the payment when matching transactions from your bank feed:

1. On Transactions tab, select Banking.
2. Locate and select the relevant transaction on the For Review tab.
3. Select Find Match.
4. In the Match transactions window, select the checkbox of the appropriate invoice.
5. Select Resolve Difference to open the Add resolving transactions fields.
6. Select Add new transaction.
7. From the drop-down list in the Category field, select the Bank Fees expense account you created.
8. Enter the Amount of the bank fee.
9. Select Save and close.

Let me know if you have any other questions with recording the processing fee. I'll be around to help. 

That’s super thanks so much. Seeing as the client will already have paid I’m assuming I’ll just issue a receipt (not an invoice) and then add the transaction fee to the expenses tab as you suggest. Is that right ? Thank you

Hi Rebecca_Allen,

You got it! You can create a receipt if the client has already paid and then add the transaction fee using the expense transaction. Then, match them in your For Review of your Banking page.

Also, you can check this link to get more information on matching sales receipts in QuickBooks Online.

Post again if you have questions in QuickBooks Online. I'll be around to help you!

@Rebecca_Allen 

Do you have a webstore to accept orders and use Stripe to accept payments? You may consider having a 3rd party connector to reconcile your webstore or Stripe transactions into QBO.

But error message popped up Downloaded transaction amounts don't match after entering the difference. 

Hi Diluxe,

Thanks for posting in the Community!

Make sure to enter a negative figure under the Resolve difference section to be able to save the categorised transactions.

1. Click on the Transactions tab.
2. Click on Bank transactions, click the bank account you wanted to categorise the transaction.
3. Click on Find match, and under the Payment column enter the full amount of the transaction.
4. Click on Resolve difference.
5. Under Add resolving transactions, use the expense account for your fees. Create one if needed. 
6. Enter a negative figure for the fee.
7. Click on Save.

That's it!. Y can check this link to get more information on matching sales receipts in QuickBooks Online.

Let me know if you have any other questions with recording the processing fee. I'll be around to help.