I've been using Brave Browser with QBO however it has stopped working from last week. Brave is built on Chrome and even with the "shields" off - keeps on loading!

We appreciate you reaching out here in the Community space, Bruno.

Upon reading your post, please know it may have something to do with your current system. To rule out the possibility of being in this situation, you may want to check if your device meets the minimum requirements for using QuickBooks Online (QBO). We'll write them down to give you insights:

• Windows PC: Windows 10, Intel Core i5 or comparable processor (2015 or newer) with at least 4 GB of RAM. A reminder, you need Adobe Reader 11.0 or higher to print forms.
• Mac: OS X "Big Sur" 11.1 or newer.
• Internet connection: 3 Mbps or higher.

If your device meets the requirements, we can perform some basic browser troubleshooting like clearing your cache and cookies. It might be that your current browser already accumulated a lot of temporary internet file that can sometimes affect your browsing experience. We'll write down the steps to get you going:

1. Access your browser.
2. At the top right, select the More ⋮ icon.
3. Select Settings.
4. Choose Privacy and security.
5. Select Cookies and other site data.
6. Click See all cookies and site data.
7. Type “intuit” in the search bar to find Intuit cookies.
8. Select Remove all shown or the trash can icon.
9. Restart Google Chrome for the changes to take effect.

If the issue persists, you can switch to another compatible browser to continue utilizing QBO. Feel free to check this article to see list of support browsers: System requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed.

Please see this page for more information: Clear cache and cookies to fix issues when using QuickBooks Online.

Additionally, we've got these articles to help you manage invoice payments, and review data entered inside the program to ensure they remain accurate:

• Record invoice payments in QuickBooks Online.
• Run reports in QuickBooks Online.

Bruno, please don't hesitate to let us know if you need further assistance accessing QuickBooks on your end. You can leave a comment below so we can respond right away. Stay safe.

Thanks for the reply.

Turns out all the computers (we have multiple devices that access QBO) that run Brave can't access QBO however upon clearing the history and cache and cookies from "all time" - this fixed it.

Perhaps an update to Brave recently? Or a bad cookie?

Hello there, Bruno.

We're glad you're able to access QuickBooks Online (QBO) after performing the recommendation we gave you. About Brave being unable to access QBO, you'll want to reach out to their Customer Care Team. This way, they can provide the details you need if you utilize their browser and prevent experiencing errors or challenges when accessing your company file.

As always, we look forward to having you here again. Feel free to visit the Community space or comment below so we can get back to you. Have a great day.