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cweachock
Level 1
posted
‎March 16, 2022 04:31 PM
last updated ‎March 15, 2022 10:31 PM

Quickbooks Online Reports Not Loading

I am trying to export monthly sales currently at 10:30 PM PST but unable to load Quickbooks Online Reports functionality and tab. Looks like it's a blank page.

If the page is being worked on or is down it WOULD BE nice if the engineering or UX team would post up some sort of notification other than a blank page showing the feature is currently unavailable.

if that is the issue.. you can do better Intuit..Screenshot of blank page plus console error from dojo.js attached.

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2 Comments 2
cweachock
Level 1
‎March 16, 2022 04:32 PM

Quickbooks Online Reports Not Loading

quickbooks-reports-error-desktop.png

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RCV
QuickBooks Team
QuickBooks Team
‎March 16, 2022 05:56 PM

Quickbooks Online Reports Not Loading

Let's perform some troubleshooting solutions to get this sorted out, cweachock.

 

I appreciate you for providing us with a screenshot to better isolate this issue. I've checked our records and there's no reported case where customers are unable to export report data in QuickBooks Online (QBO). 

 

There are times when a browser's cache data becomes full of frequent access to web pages or damaged. This causes odd behavior when exporting reports in QBO. To better isolate this issue, let's try signing in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Let me show you how: 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

 

Then, try running and exporting the report through a PDF or Excel option again. If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. 

 

Feel free to visit our Reports page for more insights about managing your financial reports. 

 

Please let us know how you get on after trying the steps as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Take care always.

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