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gagelerpl
Level 1

Something isn't working Sorry, we can’t update your account. Please try updating again later.(1) We reported this and will notify you when fixed When will this be fixed?

Unable to connect to PayPal Australia account
3 Comments 3
Rebecca_A Product Champion
QuickBooks Team

Something isn't working Sorry, we can’t update your account. Please try updating again later.(1) We reported this and will notify you when fixed When will this be fixed?

Hi gagelerpl, 

 

Are you seeing this message when trying to connect the PayPal app or when you are Updating a bank feed? 

 

Thanks, 

Rebecca 

gagelerpl
Level 1

Something isn't working Sorry, we can’t update your account. Please try updating again later.(1) We reported this and will notify you when fixed When will this be fixed?

When updating the bank feed. 

Lucas - Product Champion
Content Creator

Something isn't working Sorry, we can’t update your account. Please try updating again later.(1) We reported this and will notify you when fixed When will this be fixed?

Hi gagelerpl,

 

That error message can be associated with a number of different causes, but most often with PayPal bank feeds it might indicate that there are transactions for multiple currencies being detected in the PayPal account, which isn't supported by our bank feed system. I would recommend reaching out to our Support Team directly on 1800 046 038 so they can take a closer look at the bank feed in question and get it back up and running for you.

 

-Lucas