cancel
Showing results for 
Search instead for 
Did you mean: 
networkcarpetcle
Level 1

When I try to use my quickbooks app a self employed offer appears with "trial over". when I click Ok it just takes me to the offer and "Subscribe and I can't open the ap

 
2 Comments 2
IamjuViel
QuickBooks Team

When I try to use my quickbooks app a self employed offer appears with "trial over". when I click Ok it just takes me to the offer and "Subscribe and I can't open the ap

I can help you sort this out, @networkcarpetcle.

 

You'd want to make sure that you're accessing the correct paid subscription. Let's first try accessing your account using a regular browser. Also, you can try using your full email address as the username.

  1. Open your web browser.
  2. Visit this link: https://au.selfemployed.intuit.com/login.
  3. Type in your username and password.

If you're able to login to the correct account, let's take note the exact username and password you've used. Now, let's login to the mobile app using the same login credentials.

 

Should you have other questions about using the mobile app, feel free to click the Reply button below. Just tag my name and I'll get back to you.

Fiat Lux - ASIA
Level 15

When I try to use my quickbooks app a self employed offer appears with "trial over". when I click Ok it just takes me to the offer and "Subscribe and I can't open the ap

@networkcarpetcle 

If you have to open a new account, make sure to click the Buy button to get the discounted price for up to certain months. If you purchase from the trial account, you have to pay the regular rate.

https://quickbooks.grsm.io/Australia