"Your authority has been requested to approve the lodgement of the following finalisation event to the ATO: Pay Event ID: XXXXX" How do you approve this?

Hi there,

Thanks for posting in the Community!

The standing authority email is usually sent to the employer/client if you've set up your Single Touch Payroll reports to the ATO as a registered tax/BAS agent. To check your ATO settings: 

1. Click on the Payroll tab.
2. Click on Payroll Settings.
3. Click on ATO Settings.

From here the steps differ slightly if you are setting up as the employer, as a registered Tax/BAS Agent, or as an intermediary for multiple employing entities.

Furthermore, if you were able to approve the authority email and able to successfully lodge your STP. No further actions needed from your end.

To learn more about the Set up of ATO Supplier settings, check this link here.

Drop by again in the Community if you have other payroll concerns. I am around to help you. 

Hi

I got the email requesting that I approve STP. I followed instructions but cannot see any "approve" option once in Event

Yeah, same. The instructions provided are not very helpful. 

Hi Joanna,

The person appointed to provide the authority will need to log in to the pay event needed to approve. Once done, the BAS/Tax agent will then be able to successfully lodge the pay event. Here's how to check the pay event to approve:

1. Click on the Payroll tab.
2. Click on Reports.
3. Click on Single Touch Payroll.
4. Click on the Financial year and pay schedule.
5. Locate and click the pay event ID to approve.
6. Click on Lodge to ATO button to approve the lodgement.

If the pay event is already showing successfully lodged, the authority is not enforced and you don't need to any further steps.

Furthermore, to check your ATO settings in the account.

1. Click on Payroll tab and choose Payroll settings.
   Click on ATO Settings.
2. Click on Electronic Lodgement & STP.
3. Verify if you have entered the standing authority email. 

So if you or your tax agent select this authorisation email for the next lodgement, you won't need any authorisation.

If you need further help with lodging your STP, I recommend contacting our Customer Care Team. That way, they can assist you and check your account in a secure form.

Post again in the Community if you have other payroll concerns.

Thank you for your response. 

Question: You say 

If the pay event is already showing successfully lodged, the authority is not enforced and you don't need to any further steps.

I am the BAS agent. I lodged the event and it says successful, however, when I click on approval details it says: Pending. There are no boxes to tick to approve it.

Hi JoannaW,

Were you able to check the email address of the person appointed to provide or approve the authority for the applicable pay event? That person needed to check and log in to the pay event and approve pending actions.

Also, for us to better assist you, I recommend contacting our Customer Care through Chat/Phone. That way, our care agent can check the pay event in question in a secure form. To contact support:

1. Click on the Help (?) icon in QuickBooks.

2. Click on Contact Us.

3. Choose how you wanted to contact us:

• select whether you're a small business owner or an accountant/bookkeeper
• select whether you're an existing customer or you're not an existing customer
• Select an option to get in touch with us.

Or use this link https://help.quickbooks.intuit.com/en_AU/contact

Support Hours
Phone and Chat: Mon-Fri (8:30am-6:30pm) AET (Australian Eastern time)
Chat only: Sat-Sun (8am-8pm) AET (Australian Eastern time)

Drop by again in the Community if you have other QBO concerns.