Subscription Issue

Hi Jack912, 

Thank you for reaching out to the Community! You'd want to make sure that you're accessing the correct paid subscription. Let's first try accessing your account using a regular browser. Also, you can try using your full email address as the username.

1. Open your web browser.
2. Visit this link: https://au.selfemployed.intuit.com/login.
3. Type in your username and password.

If you're able to login to the correct account, let's take note the exact username and password you've used. Then, let's login to the mobile app using the same login credentials. 

In any case you encounter the same error on when logging into a web browser, I would recommend to contact our support team to further check on your account. 

Feel free to post again if you need any help. Have a great day! 

Hello,

Thankyou for your assistance. I am able to log into my account via the web browser however it is asking me to go to the mobile app to fix my billing issue. I have already done this and have been charged. the mobile app is asking me to subscribe again, although I already have an active subscription.

I have already done the online chat previous to me coming on here, and was told they can't do anything for me because I am not a "Quickbooks Online" customer. I have also phoned the 1800 number for support and was told to do the online chat for assistance. I am been given the run-a-round here, it's quite frustrating.

Let me help you with your subscription issue, Jack912.

It makes me sad to hear this happened. I can imagine what you have been going through. But, it's good to hear that you can log in to your QuickBooks Online (QBO) account and found no issues with your subscription. Since your QBO account is active, your apple app maybe the one that is expiring, that's why your getting a message to re-subscribe again. You'll want to contact the apple support team so they can review the status of your subscription. Once confirmed that it's expired, you can re-subscribe so you can work with QuickBooks.

Furthermore, QuickBooks Self-Employed (QBSE) helps you record your self-employed income and expenses, track mileage, and prepare your Schedule C. To give you an overview of everything you can do, how to get set up, and how QuickBooks tracks everything throughout the year, read this article for your guide: QuickBooks Self-Employed Overview.

Keep in touch if you have further questions about your subscription. Remember, we're always right here to help you anytime and all the time. 

This is absolutely useless.

I have an active subscription. But when I log into my account its says that I don't and I have to pay again

It seems like my account is being held to ransom.

I have contacted apple and they said everything is fine at their end.

This is something that needs to be sorted out on the Quickbooks side.

Hi Jack912,

I understand how you feeling right now. This is not the experience we wanted our customers to have. For us to better assist you, I'd recommend contacting directly our Customer Care Team through the steps below. That way, one of our support agents can check your subscription in a secure form. 

Here's a link you can use to contact support https://help.quickbooks.intuit.com/en_AU/contact click on any topic and click on Start a message.

Post again in the Community if you have more questions. I'll be around to help!

I Have already done that. They have asked me to click on things that I can't see on the website. I have had no further response from them.

Hi jack912,

I totally get your part with the process you've encountered about your subscription. There could be a disconnect between the Apple billing and QBSE account in the background. However, our resources here in the Community are limited at the moment and for security purposes, were unable to ask for your details as this is a public space. 

One of the support representatives should be able to further help and escalate the subscription and billing for your QuickBooks Self Employed account. I'd still recommend reaching out to Customer Support through Chat to further check on the account.

As always post again in the Community if you have more questions.

In the same situation been trying to get it sorted for 2 weeks online chat is hopeless and everyone I have spoken to at QB Intuit say they can't help with QB self employed

Need to access my account to retrieve last year's tax information and to do invoice

Hi Aircomp,

At the moment the current support for QuickBooks Self Employed is through Live Chats only. To add, if your subscription has been canceled or inactive please know that QuickBooks Self Employed does not have a read-only access file. You'll have to resubscribe from your account to access your account.

Also, for us to better assist you with your QuickBooks Self Employed account, I'd recommend contacting our Customer Care team through https://help.quickbooks.intuit.com/en_AU/contact and click on any topics and click on Start a Message. That way we can ask for your details and check your account in a secure form.

Post again in the Community if you have more questions. I'll be around to help you!