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Level 1

The new ios 13.0 software for iphones and ipads the QB app doesnt work .

 
11 Comments
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Moderator

The new ios 13.0 software for iphones and ipads the QB app doesnt work .

Let me get the help you need for you to get back to business, g8m8senterprises,

 

To get this resolved, I recommend resetting the app data in your QuickBooks App to check and verify if it's a data issue. Here's what you'll need to do:

  1. Go to Help menu at the top.
  2. Select Reset App Data.

Once done, close and reopen your QuickBooks app to check if it works. To know more about this process, I'm attaching a great resource that you can read: QuickBooks App for Windows and Mac: General support.

 

I'd appreciate if you can update me on how it goes. I'll be standing by for your response. Have a great day!

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Level 1

The new ios 13.0 software for iphones and ipads the QB app doesnt work .

I can also confirm Quickbooks app crashing on iOS 13 and ipadOS - latest it works on is 12.4.1.

 

Deleting the app and reinstalling from the app store doesn't solve the issue and crashes before any option is given to Reset App Data.

 

Tested on multiple devices (iOS 13 & 13.1 public beta on iPhone 8+ & iPad Pro and official iOS 13 release on iPhone XS)

 

The crash occurs on startup of the app right after the Touch ID or Face ID authentication or if these are not used, the crash occurs during the splash screen startup or during the Data Download on initial setup of the app.

 

Also tried the basics of restarting the iPhone and SpringBoard, disabling Background App refresh in iOS app settings...

 

Quickbooks is also not found in the Notifications list in the iOS settings app  but it's there in previous iOS  version (12.4.1) - another broken and possibly related issue?

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QuickBooks Team

The new ios 13.0 software for iphones and ipads the QB app doesnt work .

Hi there, danpink.

 

Our engineers are already investigating to determine the cause of the issue. I'll revisit this thread will let you know as soon as the issue is resolved.

 

In the meantime, we recommend using the web version while the issue is being worked on. Here's the link: https://quickbooks.intuit.com/au/.

 

Once logged in to your account, follow these steps to give us a very short call. We need to have your account details so we can add you to the list of affected users:

 

  1. Click the Help menu in the upper-right hand corner.
  2. Let them know that your mobile app is crashing with iOS 13, then click Let's talk
  3. Select Get a callback to reach out to one of our phone agents or Start Messaging for chat support.

Let me know if you need anything else.

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Level 1

The new ios 13.0 software for iphones and ipads the QB app doesnt work .

Quickbooks just released an update (19.9.3).

 

This is now working great for iPhone 8+ running iOS 13.1.

 

Thank you!

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Level 1

The new ios 13.0 software for iphones and ipads the QB app doesnt work .

How do you upload the newest app update?

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Level 1

The new ios 13.0 software for iphones and ipads the QB app doesnt work .

I am having the same problem

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QuickBooks Team

The new ios 13.0 software for iphones and ipads the QB app doesnt work .

Hi all,

 

We have deployed a fix for the crashing issue - try uninstalling and reinstalling the QuickBooks mobile application and check if you are experiencing the same issue afterwards.

 

Let us know if this is still not working!

 

Thanks for your patience.

 

Bonny

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Level 1

The new ios 13.0 software for iphones and ipads the QB app doesnt work .

Has there been a fix yet as It is now Feb 2020 and I’m still having same issues for iPhone 8 having issues for iOS 13.3.1

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QuickBooks Team

The new ios 13.0 software for iphones and ipads the QB app doesnt work .

Hi David,

 

This issue has been resolved, however if you continue experiencing this issue I recommend contacting our Customer Success Team so we can troubleshoot further with you.

 

You can contact us by phoning 1800 046 038 (or 1800 114 837 if you're an accountant or bookkeeper). Our line is open 8:30am - 6:30pm AEST Mon - Fri.

 

Alternatively, if you would like a call-back from a representative or talk to us via Messaging, follow the steps below:

  1. Sign in to your QuickBooks Online company on the web browser.

  2. Select Help (?) at the top right.

  3. Select Contact us.

  4. Enter a brief description of the issue, then select Next.

  5. Select Start a Chat or Get a Callback to connect to a live support team representative. 

Bonny

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Level 1

The new ios 13.0 software for iphones and ipads the QB app doesnt work .

2/26/20 - Same problem for me with iPhone 7. Help, help, help

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QuickBooks Team

The new ios 13.0 software for iphones and ipads the QB app doesnt work .

Hi Xav,

 

This issue should not be occurring anymore. Please contact our Customer Success Team so we can further troubleshoot it with you.

 

You can contact us by phoning 1800 046 038 (or 1800 114 837 if you're an accountant or bookkeeper). Our line is open 8:30am - 6:30pm AEST Mon - Fri.

 

Alternatively, if you would like a call-back from a representative or talk to us via Messaging, follow the steps below:

  1. Sign in to your QuickBooks Online company on the web browser.

  2. Select Help (?) at the top right.

  3. Select Contact us.

  4. Enter a brief description of the issue, then select Next.

  5. Select Start a Chat or Get a Callback to connect to a live support team representative. 

Bonny