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chris-thenumberf
Level 1

What is this screen. Something unexpected happened?

Something unexpected happened...
1 Comment 1
Nicole_N
QuickBooks Team

What is this screen. Something unexpected happened?

Hi, @chris-thenumberf

 

The error you receive is triggered by random browser issues. I can help you do the basic browser troubleshooting steps to rectify this. 

 

Before we proceed, could you please let me know the specific task you were doing when the error occurred? Knowing this will help me provide you with an accurate resolution.

 

Meanwhile, let's sign in to your QuickBooks Online using a private or incognito window. This step disables its extensions and stops the cache from saving your browsing history. You can use these keyboard shortcuts to save time:

 

  • Safari: Command + Shift + N
  • Mozilla Firefox: CTRL + Shift + P
  • Google Chrome: CTRL + Shift + N
  • Microsoft Edge: CTRL + Shift + N

 

Once signed in, see if the error is still there. If not anymore, you can go back to your regular browser and clear its cache. Otherwise, use other supported browsers as an alternative.

 

Moroever, you can generate various reports in QuickBooks to view a snapshot of your business.

 

You can always leave a reply below if you have more questions or concerns managing your QuickBooks account, @chris-thenumberf. I'd be more than happy to help you achieve your task.