I can help you sort this out, @networkcarpetcle.
You'd want to make sure that you're accessing the correct paid subscription. Let's first try accessing your account using a regular browser. Also, you can try using your full email address as the username.
If you're able to login to the correct account, let's take note the exact username and password you've used. Now, let's login to the mobile app using the same login credentials.
Should you have other questions about using the mobile app, feel free to click the Reply button below. Just tag my name and I'll get back to you.
If you have to open a new account, make sure to click the Buy button to get the discounted price for up to certain months. If you purchase from the trial account, you have to pay the regular rate.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.