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Level 1

App fails to open?

My iPhone cannot use the quickbooks and support cannot fix it.   Has anyone else had the same problem and how did they fix it

10 Comments 10

App fails to open?

Hello there, @Osmosis_pb. I can see the urgency of getting your QuickBooks Online (QBO) app issue fixed.


Let's update the QuickBooks mobile app and your iOS (iPhone) to their latest version so you can open and use QBO accordingly.


You may have an outdated version of the QBO app and iOS (the app needs iOS 12.2 or later to work properly). That's why you're unable to open and use the QuickBooks app. Updating them is necessary to help you access new features and fixes. 


First, update (you can also update apps manually on your Apple device) the QuickBooks mobile app. Here's how:


  1. On your device, open the App Store.
  2. Select the Today tab, then select your profile.
  3. In the Available updates section, look for the QuickBooks mobile app.
  4. Select Update.


Next, update the latest version of iOS. To do this, here's how:


  1. Back up your device using iCloud or your computer.
  2. Plug your device into a power source and connect to the internet with Wi-Fi.
  3. Go to Settings, select General, then tap Software Update.
    1. If you see two available software update options, choose the one you want to install.
  4. Tap Install Now. If you see Download and Install instead, tap it to download the update. Then, enter your passcode, then tap Install Now.


Once you're done, go ahead and open your QBO app. 


Also, you may want to check out this article as your reference to guide you about the QBO app features available on supported mobile devices: Compare mobile app features. It contains a comparison chart between Android and iOS devices.


Let me know if you have other concerns about opening and using the QBO app. I'm always ready to help. Take care, and have a great day, @Osmosis_pb.

Level 1

App fails to open?

I have followed these instructions multiple time in the past and am now on the new iOS 16 and the latest version of the app, but it still won’t open


App fails to open?

Hi LuckyPhil,


Thank you for joining the thread! Do you have any error when using the QuickBooks Online app?


If you have the updated version of iOS, let's try to refresh your app. Issues when opening your mobile application for QuickBooks can be fixed by clearing your app's data. This helps refresh applications and eliminates common issues. If you haven't tried the following steps, I suggest performing them.


  1. Go to Menu ☰ and tap Help & Feedback.
  2. Tap Refresh Data.
  3. Tap Refresh to confirm.


If reinstalling the app, refreshing app data and having a newer version of iOS is still not working, I'd recommend contacting our technical support. This way, we'll be able to pull up your account and investigate this issue. Here's how to connect with us:


  1. Sign in to your QuickBooks account using a web browser.
  2. Go to the Help icon.
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.


In meantime, you can your QuickBooks company through a web browser so you'll be able to manage your books.


Feel free to message us back if you have any other questions. Have a great day! 

Level 1

App fails to open?

I have included a short video others can see my dilemma 

Level 8

App fails to open?

Hi LuckyPhil,


Appreciate you doing the troubleshooting steps provided. For us to better assist you, I'd recommend contacting our Customer Care Team. That way, one of our customer support can further check and escalate the unexpected behavior encountered when using the app.


You can use this link to contact our Customer Care Team and select a product and enter a few details about your query. Choose from Message us or Call Us.


In the meantime, you can access your QuickBooks Online account using a web browser on your phone or computer.


Post again in the Community if you have more questions!


Level 1

App fails to open?

My mac is up to date. always is. I have mac os 13.1. I have downloaded the latest version of QB and it just won't load. I have restarted my mac a few times. Any help would be nice. 

QuickBooks Team

App fails to open?

I appreciate your effort in doing all the troubleshooting, @Skoob. I'll route you to our Support Team so you can continue working using the QuickBooks app.


Since the issue persists after the suggested fixes, I recommend contacting our Support Team. They can help sort this issue so you can work on the go.


Here's how:


  1. Go to this link:
  2. Select which product you're using and enter your concern.
  3. Press Continue.


See this article to learn more about the available features in the app from different devices: Compare mobile app features.


If you need to track your work trips, check out this guide: Fix mileage tracking issues in the QuickBooks Online mobile app.


I'd love to know how the interaction with our representative goes. I'll be here to help you with any mobile app issues you have. Take care.

Level 1

App fails to open?

My I phone has not been able to get past the “loading your company data” for the last three months.  I have tried on my brand new iPhone, as well as other family members phones and it does the same thing.  I have spent hours on the phone with QuickBooks who just tell me to delete and re-download and delete and re-download and then tell me that it’s noted they will try to work on it.  The crazy thing is that it works on one of my old android devices that I don’t even have service on but I connect to Wi-Fi to use the app!  Ridiculous!

Level 1

App fails to open?

I’m having the same issue this quickbooks app really sucks 

been on the phone white then for 3 to 4 hours in last 2 days and nothing 

QuickBooks Team

App fails to open?

We understand how frustrating it can be when things don't go as planned, @Bcapusan. Please know that we are here to help and will do everything we can so you can get back to working order.


Upon checking here, there's an ongoing investigation about issues when opening your QuickBooks IOS app. Rest assured, our product engineers are working on it and doing their best to fix this as soon as possible. That being said, I suggest reaching out to our Support Team again to let your company details be added to the ongoing investigation. 


I'm aware that you've already gotten in touch with them, but it's the best we can do right now given that they have all the tools required so you'll be added to the list of affected users. You'll receive an email once it's resolved. To contact our Team, you can follow the steps below.


  1. Go to the Help icon in the top right-hand corner.
  2. Press the Contact Support button.
  3. Enter your question in the box and hit Let's talk.
  4. Choose the best way you'll want to reach out to us.


In the meantime, I recommend accessing your QuickBooks Online account using the web browser so you can still do and finish any tasks you're working on while the issue is being worked on. You can use this link to open your account: Intuit Accounts - Sign In


I'm adding this helpful article for future use if you want to know how to generate a report to show the data you need: Run reports in QuickBooks Online.


Let me know in the comments below if you have further questions or concerns. I'll be around to lend a helping hand. Take care.