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REN9
Level 3
posted
‎July 28, 2022 02:14 PM
last updated ‎July 27, 2022 9:14 PM

Applying Adjustment Note to Invoice not working

Hi,

 

I'm trying to apply an adjustment note I've created following the steps in the link below but it still shows the adjustment note as unapplied. Not sure if there is an issue or I'm missing something. Basically, I've invoiced a customer twice and would like to credit the one invoice. Is there another way around this?

https://quickbooks.intuit.com/learn-support/en-au/help-article/customer-refunds-credits/applying-adj... 

 

Thanks in advance

 

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Best answer July 28, 2022
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REN9
Level 3
‎July 28, 2022 02:21 PM

Applying Adjustment Note to Invoice not working

Problem resolved, I've unticked and re-ticked the adjustment note when applying payment and it seems to have fixed the problem

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2 Comments 2
REN9
Level 3
‎July 28, 2022 02:21 PM

Applying Adjustment Note to Invoice not working

Problem resolved, I've unticked and re-ticked the adjustment note when applying payment and it seems to have fixed the problem

Reply
bbqman
Level 2
‎August 02, 2022 10:59 AM

Applying Adjustment Note to Invoice not working

you're not the only one struggling with this rubbish, 

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