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15SQDI
Level 1
posted
‎March 26, 2022 04:22 PM
last updated ‎March 25, 2022 10:22 PM

BOOKS ARE CLOSED ERROR

My son said he tried to email an invoice on his phone and it came up with the books are closed error.  I checked in QuickBooks online and the closing date is set as the end of the current financial year.  I also looked at a list of his invoices which had last 12 months selected for viewing, but when I changed that to year to date not all of the current year’s invoices were listed. Dates on invoices looked correct to format selected.  Any suggestions as to why this is happening?

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1 Comment 1
MichelleBh
Moderator
Moderator
‎March 26, 2022 06:01 PM

BOOKS ARE CLOSED ERROR

It sounds like your server was interrupted or corrupted, @15SQDI. I have some steps you can perform so we can fix the error. 

 

I want to fix the books are closed error without a moment's delay. This way, you can email your invoice seamlessly. 

 

I'd recommend logging your account through incognito. Sometimes, too much cache build-up in your regular browser can cause unexpected behavior in the product. This way, we can check if it's a browser-related issue. Refer to the keyboard shortcuts below: 

 

  • Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox)
  •  Control + Option + P (Safari)
  •  Ctrl + Shift + P (Microsoft Edge)

 

Once logged in, re-send the invoice to verify if it's already performing well. If it's solved, return to your regular browser and press the CTRL+ Shift and Delete keys on their keyboard to clear the cache.

 

Further, check out these articles below on how to personalise sales forms and send auto invoice reminders in QuickBooks:

 

 

Please get back to me with additional questions while working with payroll or anything about QuickBooks. I'd be more than happy to help. Have a good one,15SQDI.

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