JE Import Feature for QB's online

Hello pcarron,

You'll have to make sure you're log in using a web browser to be able to import Journal entries in QuickBooks Online. Also, make sure you're log in as the Master or Company admin user of the account.

If you're not seeing the Import data option, we'd recommend signing in to your QuickBooks Online account using a new incognito window or different browser to isolate the situation. 

Here are the keyboard shortcuts you can use depending on your browser:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Log in to your QBO account and access the Import Journal Entries option once more. If you're able to access the import data option, then go back to your default browser and clear your browser's cache. It is a good idea to clear cache to remove temporary internet files to help the application to function smoothly.

Feel free to reply to this thread if you have more questions. I'll be sure to get back and help you. Have a good one.

This feature appears to NOT exist, at least in USA-versions. I am using QBO - Quickbooks Advanced - and do not have the option available to import a journal entry.  I attempt to via clicking on the Gear icon, then selecting "Import data" in the Tools menu, and my options are only: Bank Data, Customers, Vendors, Chart of Accounts, Products and Services, and Invoices.

Hello there, @dank3. I can help you with how to make Import data option visible in QuickBooks Online.

If you're done performing the troubleshooting step that was provided by my colleague above, let's try another way.

I would suggest contacting support team. They are the ones who can assist you with your issue through a screen-sharing session.

Consider these steps below:

1. Sign in to your QuickBooks Online company.
2. Going to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us.

• Start a chat with a support expert.
• Get a callback from the next available expert.
• Ask the community for help from businesses like yours.

Please also note that we are available M-F from 6 AM to 6 PM PT. For QuickBooks Full Service Payroll and QuickBooks Online Payroll Elite/Premium, any time, any day.

Learn more about importing data using this article: FAQ about importing data in QuickBooks Online.

Never hesitate to tell us more about your queries. I'd be delighted to assist you. 

Yes, 

We don't have option to Select Journal Entries, we have only Bank Data, Customers, Vendors, Chart of accounts, products & services and Invoices, no option for Journal Entries

@SuperStar777 

Where is your company located?

Hello there SuperStar777,

The article initially posted to this thread is applicable for QuickBooks Online Australia region. If you've performed all the basic troubleshooting steps above and are still unable to see the option to import journal entries. We'd recommend contacting the Customer Care Team to further check your account in a secure form.

1. Sign in to your QuickBooks Online company.

2. Going to Help (?).

3. Select Contact Us.

4. Enter your concern, then select Let's talk.

5. Choose a way to connect with us.

• Start a chat with a support expert.
• Get a callback from the next available expert.
• Ask the community for help from businesses like yours.

You can always visit us here if you have other questions or concerns about QuickBooks. Have a great day!