I know it wasn’t ideal, @BarryBM. I’m here to help resolve this so you won’t get a spinning wheel anymore on your screen.
Cached data might be the reason behind this. Please know that once the browser's cached files have issues, QuickBooks functionalities may get affected. You can perform some troubleshooting steps to fix this.
First, open your QuickBooks Online account in a private or incognito window for testing. You can use these shortcuts keys below for quick navigation:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
Once logged in, try to open your previous invoice. If the spinning wheel no longer shows up, get back to your main browser and clear its cache. Doing this helps the program to run better. You can also use other supported browsers as an alternative.
If you'd like to add specific information to your invoices, check out this article for complete instructions: Customise invoices, quotes, and sales receipts.
When everything is good, you can use this reference to receive and record their payments in the program: Record invoice payments. It includes steps to edit, see the remaining balance for the customer, and group multiple payments.
Don’t hold back to drop a comment below if you have any other questions or concerns besides the spinning wheel. I’ll always be here to help. Keep safe!
