Showing results for 
Search instead for 
Did you mean: 
M Dub
Level 1

Super beam payment fault

My beam super batch payment has not competed correctly. The program glitched before i could complete and now it shows as completed and sent to fund, however, no payment details or amounts were entered as i didnt even get to that point. It shows as 'sent to fund' however, it didn't actually complete that step.  No monies have left my account, nor have any monies credited to my super fund.  I can cancel the batch because it says "sent to fund"  so i am stuck?  Any answers greatly appreciated.

2 Comments 2
Level 8

Super beam payment fault

Hello M Dub,


We're unable to cancel super payments with sent-to-funds status. As long as you will not process or submit a payment for the super batch you should see the batch cancel after 10 business days from the batch submitted date, with an email notification. Once the batch changes to cancelled status, you will be able to submit a new batch and send a new payment.


I'd recommend checking your superannuation settings too to make sure the information is correct, as the system will pre-fill the details in Beam. Here's how:


  1. Click on the Employees tab.
  2. Click on Payroll Settings.
  3. Click on Superannuation.

Also, I'd recommend checking the super payment details submitted:


  1. Click on the Employees tab.
  2. Click on the Reports tab.
  3. Click on Super Payments.
  4. Select the ID number to view the additional information for a super payment.

You can also check this article to learn more about Superannuation Settings Page and Super Batch Status Explained.


If you need further assistance with the super batch processed, I'd encourage you to contact our Customer Care Team too. That way we can asked for your details in a secure form.


Feel free to post a question if you need help with QuickBooks Online Payroll. The Community is here to help you. Have a nice day!

M Dub
Level 1

Super beam payment fault