United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
dkjones
Level 2
posted
‎April 04, 2022 04:24 PM
last updated ‎April 03, 2022 11:24 PM

STP lodgement error message

I am receiving an error message which is preventing me from lodging STP. It relates to backpay lump sum E. The problem is I can't fix the error. It is a simple enough fix it relates to a back pay where I just have to put in the year, which is the current financial year. But I can't unlock the payrun as super has already been paid against it. 

 

Please advise. 

Reply
3 Comments 3
IntuitSheila
Level 8
‎April 04, 2022 04:48 PM

STP lodgement error message

Hello dkjones, 

 

You'll have to create an ad-hoc pay run for this to record the back pay of the employee. Since there is a super payment on the affected pay run, we're unable to unlock the pay run.

 

Creating an ad-hoc pay run is just like creating a new pay run in QuickBooks Online Payroll. Click on the Employees tab, and click on New pay run. Make sure to select the same details that the original pay run has like the pay date and ending pay period.

 

Once you have created the ad-hoc pay run finalise the pay run and lodge them to the ATO.

 

You can also check this article to learn more about How to create an ad hoc or off cycle pay run in QuickBooks Online Payroll.

 

The Community is here to help you if you have more questions about QuickBooks Online. Have a great day!

 

Reply
dkjones
Level 2
‎April 07, 2022 08:32 PM

STP lodgement error message

Hi Sheila,

 

This solution is not going to help. The backpay amount is for this financial year 2022 and the latest I can assign a year is 2021.

 

Can you suggest a work around. I am not going to assign it to an incorrect year.

 

I can not lodge STP until I fix this.

 

Regards,

 

Debbie

Reply
DebSheenD
QuickBooks Team
QuickBooks Team
‎April 07, 2022 10:51 PM

STP lodgement error message

This isn't the impression I want you to have, dkjones.

 

I'm here to help you get the support you need in lodging STP in QuickBooks Online (QBO).

 

Since you're still getting issues after following the steps in this thread. I recommend contacting our Customer Support Team. They have additional tools to look further into your account to make sure the account is changed successfully. Here's how to get in touch with them: 
 

  1. In your QuickBooks Online, click the Help menu in the upper-right corner.
  2. Choose Contact us and enter the details of your concern.
  3. Tap Let's talk and click Chat or Get a callback.
  4. Enter the required information.
     

In addition, I've added this article to help you with how to set up Single Touch Payroll in QBO.

 

If there's anything else that I can help you with, please let me know in the comments below. I'll be here to lend a hand. 

Reply