Yes, we are here to guide you in setting up direct feed with Commonwealth Bank (CBA), Elliot.
Please know that connecting a CBA account to QuickBooks Online through Direct Feeds currently supports only personal and business banking accounts.
If you're using the supported account type and the Standard Feed connection, and now you want to upgrade to Direct Feeds, follow these steps:
- Navigate to the Transactions tab and locate the CBA Standard Feed account.
- Disconnect the account from the Standard Feed service.
- Click Create a new account and connect it to the bank feed using the Direct Feed option.
- Download the Direct Feed form and send it to SISS for processing.
Refer to this article for the second scenario and further guidance: Connect to Commonwealth Bank Direct Feeds.
If you're using a supported account type and have already completed this process, but continue to encounter the error, I suggest contacting our live support team for assistance. Our experts can guide you through the setup process in real-time, ensuring a smooth connection with your bank.
If your account type isn't eligible for Direct Feeds, consider connecting through the Standard Feed instead, as it supports a lot of account types. You can also manually upload your transactions into the system if necessary.
This thread will stay open for additional questions or clarification.
