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scott-nulinkanal
Level 1
posted
‎October 07, 2023 11:18 PM
last updated ‎October 07, 2023 5:18 AM

Logging in when out of my country

I am in Italy and my Quickbooks account is Australian-based.  I am not using my Australian sim card in Europe, yet Quickbooks will not let me log in unless I ask for a code to be sent to that number.  If I somehow get it to send a code to my email address (no idea how I got that bit working but I did), it does, but then it asks me for a code sent to the mobile number anyway, so effectively 3FA.  This is unsupportable, I am effectively locked out of software service that I continue to pay for.  Quickbooks seems incapable of dealing with businesses that work globally.  This last sentence is just to stop this board thinking I am post flooding.  So is this one.

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1 Comment 1
DivinaMercy_N
Moderator
Moderator
‎October 08, 2023 01:30 AM

Logging in when out of my country

Hello there, Scott. I'll share additional steps to help you access you QuickBooks Online (QBO) account outside your country.

 

I appreciate you sharing detailed information regarding your issue. Once locked out from your QBO account, you have to wait for 15 minutes before logging in again. Then, since you're unable to get a code to sign in, you can check your text messages online at your cell carrier’s website instead.

 

For reference, check out this article: Recover your Intuit Account if you can’t sign in.

 

However, if you still unable to access your account, I recommend reaching out to our support team to further help you with this. They can pull up your account in a secure place and assist you with the verification. Here's how:

 

  1. Head to the Contact support page at this link.
  2. Next, choose QuickBooks Online (QBO) and enter a brief description of your issue.
  3. Then, click Continue.
  4. From there, choose either Get a callback or Start a chat.

 

If you have any other concerns or issues while accessing your QBO account, please don't hesitate to leave a reply below. I'll be here ready to lend a hand to ensure your success. 

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