I appreciate your efforts in trying to fix your Employment Hero App on your own, @SarahG7.
Since you mentioned that you've tried uninstalling and reloading the app but are still unable to sign in, let's take a few more steps to troubleshoot this issue together.
First, make sure you have a stable internet connection and that both your Employment Hero App and your device's operating system are up to date. Sometimes, compatibility issues arise from outdated software.
After that, let's clear the app data of your mobile device to reset it to its default state. This process plays the same role as clearing the cache from your web browser. If you're using Android, follow the steps below:
- Go to your phone's settings.
- Find the Hero App.
- Clear its cache or refresh app data.
Otherwise, refer to this process for iOS:
- Go to Settings, then choose General.
- From the iPhone Storage, find the Employment Hero App and tap on it.
- Tap Offload App.
You can also restart your device to resolve minor glitches.
If these steps don't rectify the issue, I recommend contacting our Phone Support team. They can thoroughly investigate your situation and find ways to fix it right away. Please be sure to check their availability hours to establish a smooth and successful connection.
Regarding your concern that the app won't let you re-sign in, did you encounter any specific error during the login? Knowing this will help me pinpoint the issue more effectively. It's important to make sure that you've entered the appropriate credentials.
Moreover, I've added this article to get answers to more frequently asked questions about the hero app: Launching Employment Hero Work | FAQ. This also includes a reference in case you want to reset your password.
I'll hear you out if you have more questions about managing your employment hero app or other QuickBooks-related concerns. Just leave your reply below and I'll provide the help you need.
